Engagement Manager

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Are you a results-driven sales professional with a passion for technology and building meaningful client relationships? ADNET Technologies, a New Charter company, is hiring an Engagement Manager to join our growing Client Engagement team.

In this role, you'll be the face of ADNET for a portfolio of business clients — identifying new opportunities, deepening existing partnerships, and driving strategic growth across our managed IT services offerings. This is a high-impact, client-facing position for someone who thrives at the intersection of consultative sales, account management, and technology.

Responsibilities

• Drive business growth by identifying client needs, uncovering cross-sell and upsell opportunities, and building a strong referral network within the business community
• Manage and grow a client portfolio by developing trusted relationships with key decision-makers and technology stakeholders
• Execute a consultative sales approach — understanding client business goals and aligning ADNET's technology solutions to help them get there
• Meet and exceed sales targets through disciplined daily and weekly activity management, pipeline forecasting, and strategic account planning
• Coordinate with internal teams (Service Delivery, FPA, and vendor/partner networks) to deliver exceptional client experiences and timely project execution
• Maintain accurate CRM records including account notes, meeting summaries, pipeline data, and forecasts
• Represent ADNET at marketing and community events to drive registrations, strengthen brand presence, and convert prospects into clients
• Stay ahead of the curve by monitoring industry trends, competitor activity, and emerging technologies that impact client strategy
• Participate in Sandler Sales Coaching to continuously sharpen your sales skills and methodology

Education & Experience:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Business or a technology-related field preferred
• 5+ years of proven B2B sales or account management experience, ideally in technology, IT services, or a related field
• A combination of education and relevant experience will be considered

Skills & Competencies:

• Strong consultative selling skills with a track record of meeting or exceeding revenue targets
• Excellent written and verbal communication skills; able to engage confidently with C-suite and business owners
• Highly organized with the ability to manage multiple accounts and priorities simultaneously
• Proficiency with CRM platforms (pipeline management, forecasting, account documentation)
• Strategic thinker with a client-first mindset and a bias for action
• Self-motivated, goal-oriented, and comfortable working both independently and as part of a team
• Commitment to continuous learning and professional development

Work Environment & Requirements

• Valid driver's license and reliable vehicle required for travel to client sites
• Ability to fly commercially when needed for business travel
• Occasional evenings, weekends, and overnight travel as the role requires

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.