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Sr. Product Owner - Servicing Products
Posted on 4/28/2022
Experience Level
Desired Skills
Customer Service
  • 7+ years of past experience with Product Ownership/Management or Business Analysis
  • Financial Services domain experience strongly preferred (with an emphasis on Finance, Accounting, Customer Service and/or Collections)
  • Loan Servicing experience
  • Experience with system implementations
  • Agile certification
  • Demonstrated proficiency in writing business processes & procedures documentation
  • Must possess a highly logical and analytical mindset, must be able to multitask and learn quickly
  • Excellent communication, interpersonal, and organizational skills; ability to interpret requests and give quality results in a timely manner
  • Project Coordination/Management experience is a must
  • In this role, you will be a part of the Servicing Product organization. This team has the responsibility of aligning the servicing elements to each of the products BHG introduces. The current initiative is focused on replacing the legacy loan servicing platform with a vendor hosted solution which will allow BHG to scale and grow and record speeds
  • Work extensively with accounting, finance, collections and customer service end-users to identify, formally gather, document and test business requirements for existing and new business application initiatives
  • Search for issues within business processes to make them more efficient
  • Document detailed business requirements for functional and non-functional technologies
  • Own and/or participate in UAT and Release Management activities
  • Take ownership of software products, acting as the voice of the customer in all Scrum ceremonies
  • Function as liaison between IT, vendors and other departments, as needed
  • Create and maintain epics, user stories and bugs in JIRA
  • Create and maintain system documentation and business workflows
  • Participate in grooming sessions with peers and development teams
  • Other duties and responsibilities as needed
Desired Qualifications
  • Prior experience with Nortridge Loan Servicing is a plus
Bankers Healthcare Group

1,001-5,000 employees

Financing for licensed healthcare professionals
Company Overview
Bankers Healthcare Group is focused on providing innovative financial solutions.
  • 100% coverage of monthly health insurance premiums
  • Dental insurance
  • Vision insurance
  • Life insurance sponsored by BHG
  • Short- and long-term disability
  • Virtual counseling sessions sponsored by BHG
  • 401(k) program with 6% company match
  • Additional PTO for new mothers and fathers
  • 15 days off during first 2 years
  • Quarterly bonuses
  • Monthly award ceremonies with bonus opportunities
  • Training & certification courses sponsored by BHG
  • Leadership courses led by BHG executive team
  • Volunteer opportunities arranged by BHG
  • Access to remote trainers and nutritionists
Company Values
  • Positive Mental Attitude
  • Run Through Walls
  • Run with Runners
  • All Oars In