JOB SUMMARY

The role entails coordinating engineers’ efforts to align with the product’s objectives, organizing work using scrum methodologies, and engaging with new vendors or partners to gather essential information for the engineering team. Responsibilities also include managing offshore resources, ensuring adequate staffing for development programs, maintaining product quality, and overseeing budgetary aspects such as headcount, expenses, and capital. This position requires strong leadership skills, effective communication, and a solid grasp of technical and organizational aspects to ensure successful software development and product delivery within established parameters.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Resource forecasting and allocation of software engineers, quality engineers, and/or technical authors across several development programs for new product development.
• Defining, leading, and auditing progress with development process and quality initiatives, as appropriate to project and product need.
• Ownership of standards-based compliance or process improvement efforts, as required by Programs and as appropriate to project and product need.
• Participation-in and well-planned implementation-of established global software quality improvement initiatives and processes, leveraging ROI, adherence to standards, and timely, measurable results,
• Establishing and cultivating collaborative, effective relationships with global counterparts to ensure adequate resource allocation to projects and maximum efficiency.
• Regular use/reporting of metrics for resource allocation, software defects, productivity, and efficiency.
• Establishment of performance goals for all team members.
• Leveraging effective, clear, timely communication via all available written and verbal forms and in a global context as appropriate for the initiatives and locations involved.
• Ensuring commitments and progress to schedules remain clear, reasonable, and proactively monitored.
• Ensuring communication and status forums/formats make optimal use of time and effect, draw attention to important matters, and are effective mediums for managing initiatives and teams.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate workload to fully utilize every employee’s talent and growth potential.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan
• Create and foster team spirit.
• Effectively and proactively lead team in the global, multi-site context as/if required

JOB REQUIREMENTS

Education

• Bachelor’s Degree in a relevant Program of study, or equivalent preferred
• It is essential that a person at this level proactively maintain awareness of management strategies, development methodology and standards for team operations, and improve project, product or process quality required

Work Experience 

• 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience preferred
• This person will also have industry exposure in customer forums on topics that leverage and person will meet the work and professional experience requirements in this field reflect the employee’s responsibility or expertise.
• 2-4 years relevant leadership experience preferred

Knowledge, Skills and Abilities

Required Skills

• Resource Management: Proficiency in forecasting and allocating resources across several development programs, ensuring optimal staffing for new product development.
• Leadership and Supervision: Demonstrated leadership in defining, leading, and auditing development process and quality initiatives. Ability to establish performance goals and manage team productivity.
• Process Improvement and Standards Compliance: Ownership of compliance efforts and process improvement, particularly in standards-based environments, appropriate to project and product needs.
• Quality Management: Experience in implementing software quality improvement initiatives, leveraging ROI, and adhering to standards with timely, measurable results.
• Strategic Planning and Execution: Ability to manage budgetary responsibilities effectively, including headcount, cost control, capital, and expenses based on departmental and location requirements.
• Communication Skills: Effective use of written and verbal communication skills in a global context, ensuring clear, timely, and productive communication.
• Team Development and Coaching: Skills in inducting new joiners, setting individual/team objectives, allocating workload, and implementing development plans to maximize talent and performance.
• Performance Management: Experience in providing regular feedback on performance, addressing performance issues timely, and recognizing high performers to retain key talent.

Preferred Skills

• Collaboration and Relationship Building: Ability to establish and cultivate effective relationships with global counterparts to ensure adequate resource allocation and maximum efficiency.
• Metric Utilization: Regular use of metrics for assessing resource allocation, software defects, productivity, and efficiency to optimize operations.
• Recruitment and Talent Acquisition: Skills in identifying and recruiting talents both internally and externally to ensure a competent team mix.
• Global Team Leadership: Capability to lead teams effectively in a multi-site, global context, adapting leadership styles and strategies to fit diverse environments.
• Cultural Awareness: Understanding of different cultural dynamics across various countries (AU, CA, IL, IN, SG, UK, US) to manage and lead teams effectively in these regions.

Technical Proficiency in Key Technologies:

• ASP.NET Technologies: Familiarity with building applications using ASP.NET frameworks.
• MS SQL Server: Proficiency in managing databases and performing complex queries in MS SQL Server.
• Angular: Experience in developing dynamic and responsive web applications using Angular.
• Azure Technologies: Knowledge of deploying and managing applications and services on the Azure cloud platform.