About the Team

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses, and the brand through direct and indirect communication with Citi’s various stakeholders, including our colleagues.

The Global Communications team is a nimble team within Enterprise Services and Public Affairs (ESPA) that covers a broad scope of responsibilities in a dynamic and fast-moving environment. The team is responsible for designing and driving communications efforts ranging from Executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business and functions. Within Citi the team works with a wide range of internal partners, including senior leadership, and coordinates closely with other members of the ESPA team around the world. Additionally, members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the team across the world. 

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor.

About the Role

This person is a key member of the Strategy, Finance and NAM communications team within the ESPA organization. Working with leaders and partners throughout the firm, this person will build and drive internal and external communications efforts that proactively tell Citi’s story and help in the creation of clear, consistent messaging of our strategy. You will work to ensure these communications are aligned to broader company objectives and enhance colleague engagement at all levels of the company.  

Responsibilities:

• In partnership with team leadership, help develop and drive a cohesive, strategic approach to bring to bring our communications to life.
• Help develop proactive integrated communications strategies inclusive of data-driven storytelling, earned media, colleague efforts and more.
• Develop, implement and maintain communication plans prepared for a variety of enterprise-wide strategic communications including proactive and reactive/issues management scenarios.
• Support of a range of communications needs for our Executive Management Team members including briefings, internal and external announcements, newsletters and social media.
• Partner with Media Services and Content teams to identify and develop new communications tactics and opportunities to drive employee awareness and two-way engagement.
• Oversee the distribution of internal emails and the upkeep of internal websites related to the team’s portfolio of work.
• Support internal reporting and audit needs.
• In partnership with members of the broader team team, support efforts that contribute to strong processes, controls and governance amongst our team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelor’s degree required.

• Minimum 6-8 years of work experience in communications, public relations or another related field
• Strong project management skills, preferably with a large organization.
• Exceptional verbal and written communication skills and comfort level interacting with senior executives. 
• Comfortable working on both analytical and creative projects with the ability to quickly transition from one to the other.
• Highly proactive, determined and results driven.
• Interest in and deep understanding of internal and external storytelling and ability to mine for unique stories, craft compelling narratives and place them in compelling earned, owned and internal channels. 
• A strong background in developing integrated internal communications plans that align with topline corporate messaging and external communications.
• A team player with a track record of success delivering high-quality work in a fast paced, dynamic environment.

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Job Family Group:

Communications and External Relations

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Job Family:

Communications Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 25, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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