Full-Time
Guest Service Manager
Aman Rosa Alpina
Updated on 7/18/2026
Aman
1,001-5,000 employees
Luxury hospitality group operating high-end resorts
No salary listed
Cortina d'Ampezzo, Italy
In Person
 Customer Experience & Support (1) |
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- Under the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.
- To be familiar with Service Ritual Seva and the Aman Brand Promises, lead by example and deliver a seamless experience accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience.
- Oversee and manage Guest Service Team (Guest relations, Front Office, Guest Service Administrators) to ensure operations are run smoothly and efficiently.
- Work along with Front office manager to ensure efficiency and profitability of the division: Assist in reviewing and improving existing procedures and practices.
- Assist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction.
- Ensure employees are aware and well trained in all available automation.
- Be a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice)
- Attend Daily Rooms briefings and Daily Operation briefings.
- Full knowledge of the products and services available.
- To manage Guest Services team and ensure Guest Recognition, Customer Delight and Retention: To meet and greet a certain number of arriving and departing guests per day.
- Assist in coordinating special services or amenities for guests, such as room upgrades, personalized greetings.
- Work with other departments to ensure consistency of exceptional, personalized and warm of pre-arrival, arrival , during the stay, departure and post departure service is provided.
- Actively walk the floor, interact with guests, and ensure they receive personalized attention and care.
- Monitor guest requests and preferences, ensuring these are accurately logged in the system profiles and communicated to relevant departments through all communication channels.
- Regularly update guest history to ensure a seamless experience during future stays.
- Monitor and spot check quality of work.
- Develop and implement guest recognition program for all guests.
- Coordinate, implement, and update the Daily Event.
- Actively engage with guests to foster relationships and ensure that every guest has a memorable experience.
- Handle guest feedback promptly, ensuring all complaints are addressed and resolved effectively and professionally (Hotsos).
- Implement and manage guest recognition programs for VIPs, repeat guests, gift Program and special occasions (birthdays, anniversaries, etc.).
- Aware of Hotel Safety Procedures.
- Full understanding and utilization of the code of discipline as a guide to maintain a safe and secure work environment.
- None
Aman operates a collection of luxury hotels and resorts with a minimalist design, a small number of rooms, and locations in remote, natural settings. Guests experience intimate, quiet spaces with personalized service and curated wellness, dining, and cultural experiences. It differentiates itself through restrained, tranquil properties and discreet service, focusing on intimate hospitality rather than large-scale hotels. Its goal is to expand globally with new hotels and branded residences while preserving understated luxury and the intimate guest experience, funded by international investments.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$1.3B
Headquarters
London, United Kingdom
Founded
1988
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Simplify's Take
What believers are saying
- Amanvari opens 1 August 2026 in Mexico, marking its first Mexican property and expanding Americas pipeline.
- Amansanu, a Texas Hill Country ranch opening late 2026, adds serviced stables and 10-acre branded residences.
- Aman Dubai targets 2027 launch with 100 keys, 82 residences, and the brand's largest 9,500-square-meter Aman Club.
What critics are saying
- ShinyHunters ransomware breach of 500,000 Salesforce records threatens GDPR penalties and potential $3B valuation collapse within three to six months.
- No loyalty program accelerates attrition to Six Senses and Rosewood, which lock ultra-luxury volume via tiered loyalty benefits.
- Doronin's Russian dual ownership triggers secondary sanctions risk, endangering $1.26B Saudi and Abu Dhabi capital inflows within 12–18 months.
What makes Aman unique
- Aman pioneered a 1988 luxury blueprint with minimalist design, rare room counts, and remote natural locations.
- Chairman Vlad Doronin drives the largest 38-year expansion while integrating branded residences into every new resort.
- Fifteen properties sit near UNESCO sites, a unique concentration of 36 global resorts deep in protected natural beauty.
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Benefits
Health Insurance
401(k) Company Match
Wellness Program
Complimentary Stays at other Aman properties
Discounts at Aman New York restaurants and Aman Retail online store
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%Amangalla in Sri Lanka named among the World's elite 100 Luxury Hotels by TTW. Sri Lanka's Amangalla has earned a prestigious spot among the world's Top 100 Luxury Hotels for 2026, according to Travel And Tour World (TTW), securing the 64th rank. This accolade highlights the hotel's outstanding hospitality, colonial charm, tailored services, and authentic cultural offerings. Located within the historic confines of Galle Fort, Amangalla has been commended for its ability to harmoniously integrate centuries-old architecture with contemporary amenities, wellness initiatives, exquisite dining, and immersive experiences that reflect Sri Lanka's rich heritage. Travel And Tour World (TTW) has released its illustrious list of the Top 100 Luxury Hotels for 2026, a renowned global ranking that celebrates exceptional accommodations that are reshaping modern hospitality. Chosen by TTW's editorial team, the list acknowledges exemplary standards in luxury, personalized service, distinctive design, wellness offerings, fine dining, sustainability practices, privacy, and authentic experiences, motivating discerning travelers to discover the world's premier destinations. "The essence of luxury hospitality has evolved beyond mere extravagance to embrace authenticity, innovation, precision craftsmanship, and deeply personalized experiences. Today's sophisticated travelers seek more than just lavish surroundings; they yearn to engage with destinations where architectural beauty, culinary excellence, holistic wellness, sustainability, privacy, and attentive service come together seamlessly," stated Anup Kumar Keshan, Founder and Editor-in-Chief of Travel And Tour World. As luxury hotels enhance the global hospitality landscape through cultural authenticity and responsible innovation, they simultaneously fortify tourism economies, safeguard cultural heritage, generate meaningful job opportunities, and inspire transformative travel experiences. These remarkable establishments have emerged as global symbols, continuously redefining excellence and shaping the future of luxury travel. Top 100 Luxury Hotels in the World for 2026 Financial Chronicle Biz English | Sri Lanka Business News.
The iconic Amangiri resort in Utah just added new villas - with a private spa, chef, and 118-foot pool. Amangiri's new six-bedroom residence is the first of 12 planned homes. Published on March 23, 2026 * Amangiri has introduced the first of 12 new villas, with glass walls, natural materials, and architecture that frames Utah's desert landscape. * Located on the resort grounds, the residence offers six bedrooms, a private spa, a gym, an 118-foot pool, and custom experiences. * Guests enjoy a personal chef, dedicated host, curated excursions, and full access to the resort's amenities, from spa treatments to guided cultural and outdoor adventures. During morning yoga on the pool deck, the instructor cued a warrior two pose, and I turned toward the house. Through a wall of glass, past the polished modern kitchen, the Utah desert opened up on the other side - a broad tableau of sandstone mesas and buttes rendered in shades of cream, pale gold, and rose in the early light. For a moment, indoors and outdoors felt like the same place. It's entirely by design. The new six-bedroom villa at Amangiri - the first completed home in a planned collection of 12 Aman-branded residences - was conceived to disappear into its surroundings. Set on nine acres within the resort's roughly 900-acre sweep of southern Utah desert, the residence comes with a private spa with a sauna and a steam room, a dedicated gym, and a 118-foot pool. It's a significant expansion for one of the most iconic luxury resorts in the American Southwest, and a long time coming. "This was always part of the master plan," says Mario Bevilacqua von Gunderrode, the resort's general manager. The villas address something the resort previously didn't offer: secluded space for multigenerational families or friends traveling together. "We have a lot of couples that travel with friends, so they usually get five or six rooms together. [These new residences] create an offering, with the additional privacy, for large groups." The villa was conceived by Marwan Al-Sayed of Masastudio, one of Amangiri's original architects, and his original design carries through. The structure sits low in the desert, with concrete, wood, and glass used to frame the cliffs and the changing light outside. An oculus skylight above the 12-seat dining table was inspired by Utah's slot canyons. The attention to detail is evident in every corner: the cozy gas firepit on my private terrace, the heated floors of an expansive bathroom, and a deep soaking tub under a window that puts the sandstone formations practically within arm's reach. A personal chef tailors every meal: Utah barbecue of grilled steaks and cornbread with sage-lavender honey butter one night; a Peruvian feast or Native American-inspired spread of blue corn polenta, ash bread, and roasted elk the next. Guests can dine indoors beneath the slot-canyon skylight or outside on the pool deck surrounded by the striking landscape. Each villa also comes with a dedicated host who reaches out before arrival to help plan menus and a custom itinerary, including private spa treatments and nighttime stargazing with a local astronomy expert. There's a raft of more adventurous options, too: guided via ferrata climbs, a kayak trip on the Colorado River, or a helicopter ride to the summit of Tower Butte for sunrise yoga or a lavish breakfast over 1,000 feet above the canyon floor. Amangiri works closely with partners from the Navajo Nation to offer slot canyon tours and on-property weekly cultural events, such as dreamcatcher workshops and hoop dancing performances. The bathtub of the Primary Guest Suite. Joe Fletcher/Aman Villa guests can tap into the broader resort offerings with morning Pilates, treatments at the 24,757-square-foot Aman Spa, or a guided hike to the Broken Arrow cave to examine ancient petroglyphs and artifacts. Amangiri's central pool, built around a protruding rock formation that reminded the original owners of the Colorado River's Horseshoe Bend, is another popular option. The decision to design the pool around the rock became a guiding principle for Amangiri - a resort built into the landscape, not imposed on top of it. Nightly rates for the six-bedroom villa at Amangiri start from $45,000, and you can book your stay at aman.com. Read more:
Capella Hotel Group appoints Roland Fasel as President, luxury hospitality leader to oversee global portfolio expansion for Capella and Patina. Capella Hotel Group has appointed Roland Fasel as President, effective 6 April 2026. This appointment brings a seasoned luxury hospitality executive with more than 30 years of international experience to chart the company's ambitious growth across key global markets. Distinguished Career Across Iconic Luxury Properties Fasel brings a track record of leading operations at some of the world's most distinguished luxury hotel brands. Most recently, as Group Chief Operating Officer at Maybourne Hotel Group, Fasel oversees an iconic portfolio including Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, and The Maybourne Riviera. Prior to Maybourne, Fasel spent six years as Chief Operating Officer at Aman Resorts (2017-2023), where he managed global operations during a period of significant expansion. He oversaw the opening of properties including Amanyangyun in China, Aman Kyoto in Japan, and the landmark Aman New York. Fasel also served as general manager at Badrutt's Palace in St. Moritz, where he led an $80 million repositioning that returned the property to profitability and market leadership. He was instrumental to the launch of the Dorchester Collection, serving nine years as General Manager of The Dorchester and Regional Director UK, overseeing Coworth Park and 45 Park Lane as well. He started his career journey with Four Seasons Hotels and Resorts in the United States before holding progressive leadership roles across Southeast Asia, culminating in his first General Manager assignment with Shangri-La Hotels & Resorts. "Roland brings the rare combination of strategic vision and operational expertise to lead Capella Hotel Group through its next chapter of growth," said Evan Kwee, Vice Chairman, Capella Hotel Group. "He has transformed iconic properties by elevating both culture and performance - proving that excellence in luxury hospitality is both an art and a discipline. As we expand globally, we need a leader who can strengthen our competitive position while deepening the culture that differentiates us." In his role as President, Fasel will maintain operational excellence and brand integrity across both Capella Hotels and Resorts and Patina Hotels & Resorts while spearheading the group's global expansion to double the current portfolio by 2030. His appointment comes as Capella Hotels and Resorts has been named Travel + Leisure's World's Best Hotel Brand for three consecutive years (2023-2025). The group currently operates six Forbes Five-Star properties among its 12 hotels and is preparing for landmark openings in the Middle East and Europe. Fasel will focus on building brand awareness in these new markets while elevating guest experiences that strengthen brand love and recognition globally.
Amanpuri launches Aman tennis club collection & expands racket sports. Amanpuri, Aman's flagship property on Phuket's west coast, has introduced two newly constructed padel courts and two refreshed tennis courts, complementing the existing four across the property. These enhancements are part of an upgraded court-side environment and an expanded programme designed to meet growing demand for active, purposeful experiences. Seasonal tennis and padel professionals have returned, offering guests of all levels private lessons, tailored programmes, and one-to-one coaching informed by ATP and WTA expertise. This initiative aligns with the resort's commitment to providing active well-being offerings, catering to the evolving preferences of travelers seeking immersive and active experiences. * Amanpuri has introduced two new padel courts and two refreshed tennis courts, enhancing the resort's active well-being offerings. * The resort has expanded its programme to meet growing demand for active, purposeful experiences, including private lessons and tailored coaching by ATP and WTA professionals. * The initiative reflects a trend in the travel industry towards offering immersive, active experiences that cater to the preferences of modern travelers. * Invest in Active Wellness Facilities: Resorts and hotels should consider investing in state-of-the-art sports facilities, such as padel and tennis courts, to attract travelers seeking active and immersive experiences. This aligns with the growing demand for wellness-focused travel and can differentiate a property in a competitive market. * Leverage Professional Coaching: Partnering with professional tennis and padel coaches can enhance the guest experience by offering personalized coaching and tailored programmes. This not only adds value to the resort's offerings but also positions the property as a leader in providing high-quality, expert-led experiences. * Adopt a Trend of Immersive Experiences: The introduction of professional coaching and tailored programmes reflects a broader trend in the travel industry towards immersive and active experiences. Travel businesses should consider how they can incorporate similar elements into their offerings to meet the evolving expectations of travelers, particularly millennials and Gen Z who prioritize unique and active travel experiences. The introduction of new padel and tennis courts at Amanpuri aligns with current industry trends towards offering active and wellness-focused experiences. As travelers increasingly seek meaningful and active vacations, properties that can provide unique and high-quality sports facilities are likely to attract a broader clientele. This trend is supported by thought leaders in the travel industry who emphasize the importance of catering to the diverse preferences of modern travelers, who value experiences that offer both relaxation and active engagement. Furthermore, the return of seasonal tennis and padel professionals highlights the potential for resorts to leverage expert-led programmes to enhance guest satisfaction and retention. By aligning with these trends, travel businesses can not only meet current market demands but also position themselves as innovators in the evolving landscape of travel experiences. Stay ahead with travel trade today - AI news that matters. Get curated travel AI insights - choose the newsletters that matter to you. Join thousands of travel leaders. Unsubscribe anytime.
Aman Group to launch Janu Al Marjan Island hotel and residences in Ras Al Khaimah. Tuesday, 11 november 2025. Aman Group has announced the launch of Janu Al Marjan Island, a luxurious hotel and branded residences in Ras Al Khaimah, marking the expansion of its lifestyle brand in the Middle East. Designed by Singapore-based SCDA Architects, the development will feature a 132-room hotel, world-class wellness facilities, fine dining, and exclusive beachfront access - setting a new benchmark for contemporary living and hospitality on Al Marjan Island. Key highlights: * New Launch: Aman Group expands its lifestyle brand with Janu Al Marjan Island in Ras Al Khaimah, following Janu Tokyo's debut in 2024. * Design and Architecture: The property is designed by SCDA Architects and will feature a 132-room luxury hotel and branded residences. * Exclusive Facilities: * Comprehensive wellness centre with yoga studio, gym, hammam, and banya. * Two restaurants, a mixology bar, nightlife venue, and Kids' Club. * Beach Club, pool, and direct beach access for guests and residents. * Residential Offering: * Janu Residences include one- to five-bedroom apartments and standalone villas with access to resort amenities. * Prime location near Wynn Al Marjan Island and the island's marina. * Regional Expansion: Part of Aman Group's wider growth strategy, which includes Janu Dubai and an upcoming project in Saudi Arabia. * Leadership Insight: * Vlad Doronin, Chairman and CEO of Aman Group, said: "Ras Al Khaimah's natural beauty and dynamic growth make it the perfect home for Janu Al Marjan Island, a vibrant destination where connection, wellness, and design converge."