Full-Time
Corporate Digital Customer Service Representative
Canadian Tire
Canadian retail and services group
Compensation Overview
CA$22.82/hr
Toronto, ON, Canada + 19 more
More locations: Welland, ON, Canada | Peterborough, ON, Canada | Brampton, ON, Canada | Timmins, ON, Canada | Niagara Falls, ON, Canada | Mississauga, ON, Canada | Fort Erie, ON, Canada | Brantford, ON, Canada | Cambridge, ON, Canada | Oakville, ON, Canada | Hamilton, ON, Canada | London, ON, Canada | Burlington, ON, Canada | Simcoe, ON, Canada | Kingston, ON, Canada | Waterloo, ON, Canada | Greater Sudbury, ON, Canada | Etobicoke, ON, Canada | St. Catharines, ON, Canada
Remote
Remote work is limited to applicants residing in Ontario.
 Customer Experience & Support (1) |
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- Applicants must reside in Ontario and be unable to conduct the role from outside Ontario.
- Candidates must be proficient in English.
- Candidates must have at least one year of customer service experience in a customer-facing environment such as retail, hospitality, food service, contact centre, or a similar setting.
- Candidates must demonstrate professional verbal communication, active listening, problem-solving, and a commitment to delivering an exceptional customer experience.
- Candidates must be able to navigate multiple systems and support customers with basic browser-based functions.
- Candidates must have a high school diploma or equivalent.
- Candidates must be available to work days, evenings, and weekends, with full availability upon hire during department operating hours.
- Candidates must successfully complete a criminal background check.
- Support inbound customer inquiries by phone and email concerning eCommerce experiences across Canadian Tire Corporation retail banners, including website and application navigation, online purchases, returns, delivery timelines, product quality concerns, and Triangle Rewards.
- Assist customers using various browsers and devices, including desktop, mobile, Android, and iOS platforms.
- Manage a high-volume contact centre environment, handling approximately 60–70 calls per day with an average call duration of five minutes.
- Complete three weeks of full-time training Monday through Friday from 9:00 a.m. to 5:00 p.m.
- Previous call centre experience is an asset.
Canadian Tire is a Canadian group of retail and service businesses serving drivers, households, sports participants, and outdoor consumers. Its banners and operations span automotive products and service, home and hardware, sporting goods, apparel, and financial services. A national dealer and store network connects the company’s brands with communities across Canada. The corporate profile combines a dealer-supported retail network with owned brands and financial operations, so it spans vehicle maintenance, home improvement, sports, recreation, clothing, and consumer credit rather than automotive retail alone. Dealer relationships and distinct retail banners are central to how the group reaches customers.
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