Full-Time

Commercial Operations Support Specialist

Posted on 1/21/2025

Expedia

Expedia

10,001+ employees

Travel booking platform for flights, hotels, rentals

Consumer Goods
Entertainment

Junior, Mid

Company Historically Provides H1B Sponsorship

London, UK

Global hybrid work setup with some in-office presence.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Excel/Numbers/Sheets
Requirements
  • Experience in Hotel/Travel -industry experience preferred
  • Having experience in a support-oriented industry (i.e. with ticketing systems)
  • Strong analytical skills and business acumen to evaluate what actions benefits the overall business the most
  • You adapt your communication style dependent upon who you are speaking to and can manage difficult conversations and conflict
  • You have proven ability to work independently and handle multiple tasks and tight deadlines with confidence and ease
  • You recognize that close teamwork and cross-departmental coordination is a key for success
  • Have attention to detail, diligence and follow-through
  • Proactive at own initiative with good business judgement
  • Skilled problem-solver that enjoys a challenge
  • Professional, “get it done” attitude and work ethic, proactive follow-up skills
  • Competent with Microsoft Office (particularly Excel) and is adept at picking up new systems
  • Independently driven to learn new applications, technologies, and keep up to date on new features/information
  • Fluent proficiency & comprehension in English required, Mandarin is a plus
Responsibilities
  • Managed through a ticketing system: Investigate complex scenarios where incorrect rate usage is suspected
  • Utilizes wide network of internal departments to further gather details needed for investigation
  • Drive resolution of these cases and fix of root cause by gathering actions taken from impacted parties
  • Evaluate and execute corrective actions based on findings to protect the overall business
  • Communicate at all times clearly and objectively between parties involved
  • Provide ongoing input to improve processes and efficiencies and surface obstacles such as reoccurring issues
  • Coordinate with internal teams to escalate issues of technical and business nature for proactive improvements and drive to resolution
  • Educate various teams across the organization about the PLS business and our team’s function
  • Maintain an in-depth understanding of assigned systems
  • Ad-hoc report requests from leadership

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company generates revenue primarily through commissions from bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Company Stage

IPO

Total Funding

$3.3B

Headquarters

Bellevue, Washington

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Expedia can capitalize on the demand for sustainable travel options.
  • The rise of 'workcations' presents an opportunity for tailored travel packages.
  • The growing popularity of VR allows Expedia to enhance user experience with virtual tours.

What critics are saying

  • Increased competition from emerging travel platforms like Hopper.
  • Frequent changes in the CFO position may affect investor confidence.
  • Dependence on partnerships for market expansion may not yield expected results.

What makes Expedia unique

  • Expedia offers a comprehensive suite of travel services under one platform.
  • The company operates a diverse portfolio of travel brands, including Hotels.com and Vrbo.
  • Expedia leverages data analytics to provide personalized travel recommendations.

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Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits