Senior UX Researcher
Seller Experience
Posted on 3/17/2023
INACTIVE
Handmade & vintage items marketplace platform
Company Overview
Etsy’s mission is to keep human connection at the heart of commerce through their e-commerce platform dedicated to handmade and vintage items. The company has developed a vibrant community marketplace that empowers sellers and entrepreneurs to keep doing what they love and also delivers buyers to look for something special with human touch.
Data & Analytics
Consumer Goods
Company Stage
Seed
Total Funding
$105.5M
Founded
2005
Headquarters
Brooklyn, New York
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 17%2 year growth
↑ 21%Locations
Remote in USA • Brooklyn, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
SQL
Data Analysis
Responsibilities
- Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
- Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
- Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
- Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy's business goals
- Promote proven research methodologies for across the company
- Manage third-party research vendors (e.g., research agencies, moderators) as needed
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
- Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
- Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
- Experience leading research at different parts of the product development process, from discovery to delivery
- Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
- Ambitious, meticulous, and able to balance multiple projects at a time
- Familiarity with SQL, survey design, remote testing tools, or experiment design a plus