Service System Engineer

Job Description

Who will you be working with?

You will be part of a highly skilled Technical Services Group (TSG) supporting customers and internal engineering teams across multiple product lines. Our team combines deep technical expertise with hands‑on product knowledge to ensure safe, reliable, and high‑quality performance of access systems and other key train subsystems. You will collaborate daily with customers, project teams, OE engineering departments, and cross‑functional stakeholders to resolve issues, implement improvements, and maintain product performance throughout the lifecycle.

How will you make a difference?

As a member of the Technical Services Group (TSG), you will be responsible for providing technical expertise and lifecycle support for Access systems and potentially additional product lines such as Couplers, HVAC, or Doors.You will act as the primary point of contact for customers regarding technical matters, translating their requirements into engineering specifications and guiding issue resolution.
You will develop and maintain technical documentation, lead feasibility assessments, and support project execution with accurate and timely deliverables.Your work ensures product safety, manages obsolescence, supports spare‑parts availability, and contributes directly to customer satisfaction and operational performance.

What will your typical day look like?

• Serve as the main technical entry point for customers and internal stakeholders related to Door systems
• Provide technical support for customer issues, safety cases, and hot‑issue resolution
• Translate customer requirements into engineering specifications
• Prepare technical documentation, interface definitions, and integration plans
• Manage BOMs and documentation updates for standard overhauls (OVH) and upgrades
• Conduct feasibility studies and fleet assessments for custom engineering requests
• Manage spare‑parts documentation, including drawing updates and obsolescence handling
• Facilitate communication between TSG project teams and OE engineering departments
• Support on-site repair, overhaul, or upgrade activities
• Participate in technical reviews and customer meetings
• Support the Technical Customer Interface (TCI) with system expertise
• Contribute to tender and technical offer preparation
• Ensure on‑time delivery (OTD) of project execution tasks

Qualifications

What do we want to know about you?

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Minimum 5 years of hands‑on experience with access or door systems (design, maintenance, or service) or in a similar heavy industry
• Experience with ERP/MRP systems for spare‑parts and BOM maintenance
• Knowledge of obsolescence and lifecycle management principles
• Excellent communication skills and confidence in customer‑facing situations
• Strong analytical and problem‑solving abilities
• Ability to work collaboratively with project teams and OE engineering
• Strong time‑management skills and the ability to prioritize under pressure
• Flexibility to provide onsite support and travel when required

Additional Information

We offer:

• Collective wage agreement pay
• Permanent employment
• Vacation pay
• Christmas bonus
• Contribution to capital-forming benefits
• Company pension plan
• 30 days of vacation per calendar year
• Company cafeteria available
• Lease a job bike
• Subsidy for the Germany Ticket
• Further education opportunities

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.