Hitch Sales Agent

U-Haul is seeking driven individuals who embrace challenges and excel at connecting products and services with customer needs. Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers. HitchSales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.

Compensation:

$17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

• Career Growth & Development: Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career.

• Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy.

• Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers, registered dietician services, and the Mindset App.

• Financial Wellness & Protection: Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance.

• Plans for Your Future: Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement.

Job Requirements:

• Must be able to commit to and work 40 hours per week on Monday, Wednesday, Friday, Saturday, and Sunday. Available shifts are 9:00 AM – 5:30 PM Arizona time.

• Must be able to work an 8-hour shift on both weekend days, Saturday and Sunday. 

• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.

Initial Education/Training:

Our paid, dynamic four-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week.

Minimum Experience:

• One year Customer Service or Sales experience in a retail setting/environment. 

• Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen. 

• Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications. 

• Completion of a job-related assessment is required for consideration.

• Possess basic knowledge pertaining to towing, hitches, and brake controllers.

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace. 

• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. 

• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11

• RAM: 16GB minimum (32GB recommended)

• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)

• USB headset (wired)

Internet Speeds

• Ping: under 100 

• Download: 50MB minimum (100MB recommended)

• Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.