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Full-Time

Desktop Support Analyst

Confirmed live in the last 24 hours

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Healthcare IT solutions enhancing patient care

Compensation Overview

$45k - $55kAnnually

Mid, Senior

Mobile, AL, USA

Category
Network Administration
Customer Success & Support
IT Project Management
IT Support
IT & Security
Requirements
  • BA or BS degree preferred
  • 3-5 years experience in a desktop support environment preferred
  • Troubleshooting experience
Responsibilities
  • Identifies and resolves desktop/laptop hardware problems
  • Initial network troubleshooting and determination of appropriate escalation path
  • Resolve and work proactively on virus issues and initiatives
  • Assists in new system deployments/loading appropriate software as needed
  • Mobility kit physical upgrades
  • Responsible for incidents escalated from first line of support
  • Write support documentation for customer and/or departmental use
  • Provides suggestions and information on projects that should be undertaken by the department
  • May provide first-line technical support handling calls, in order to provide time-of-call resolution to calls whenever possible
  • May manage projects as assigned by the Manager
Altera Digital Health

Altera Digital Health

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Altera Digital Health offers a supportive work environment where tech professionals can thrive, focusing on advancing healthcare services with cutting-edge IT solutions. Employees are at the forefront of a sector committed to enhancing patient care and streamlining clinician workflows, making it an exemplary place for those passionate about combining IT expertise with meaningful impacts in healthcare. This focus on employee development in a crucial industry not only fosters professional growth but also contributes significantly to global health improvements.

Company Stage

M&A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

17%

2 year growth

47%