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Sr. Business Analyst
Route to Market
Posted on 1/12/2023
San Jose, CA, USA • Remote in USA
Experience Level
Desired Skills
Quality Assurance (QA)
  • Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
  • Minimum 5+ years of experience on Salesforce.com Sales Cloud and Experience Cloud platform and must have hands-on experience
  • Strong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship management
  • Experience in driving system implementation, agile project management and data flow best practices knowledge
  • Strong experience with consulting driven solution approach
  • Must have analytical and data driven strong skills
  • Available 24x7 to support the business-critical production issues when necessary
  • 4-year degree BS/BA in a technical, business or other analytical field required
  • Excellent time management and organization skills, and the ability to be flexible and creative
  • Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
  • Facilitate discussions among business owners to understand problem statements and gather requirements
  • Own and drive functional and technical design activities
  • Translates business requirements to functional and technical designs for the engineering team
  • Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
  • Coordinate with offshore Development and QA teams to deliver the solution
  • Help business users to complete the UAT and drive the delivery of system enhancements
  • Subject matter expert for lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas
  • Subject matter expert on channel sales and partner management (Partner onboarding, enablement and measurement)
  • Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
  • Build the scalable business processes on the route to market and lead to opportunity areas to support the company's growth at scale
  • Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
  • Document the solution design with specific business and technical details
  • Recommend best practice solutions
  • Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
  • Analyzes/identifies areas of risk and develops plans to minimize
  • Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
  • Comprehensive health plans
  • Supportive parental & family leave
  • On-demand learning & development
  • Company-sponsored volunteering
  • Global tuition assistance program
  • Guilt-free paid time off
Company Core Values
  • Teamwork
  • Open Communication
  • Passion
  • Innovation
  • Customer Obsession