Vehicle Operations Specialist
Posted on 4/5/2023

10,001+ employees

Electric vehicles manufacturer
Automotive & Transportation
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
New York, NY, USA
Experience Level
Desired Skills
Operations & Logistics
  • 3+ years' of experience with operations, logistics, or lot management; Previous EV or detailing experience a plus
  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel based on business needs to support other market launches and operations
  • Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Prepare paperwork for open states deliveries
  • Complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed
  • Ensure product quality standards through supporting vehicle wash and/or detailing/paint correction activities
  • Validate paperwork, scan, and file completed dealer jackets in secure file cabinet, FedEx all deal jackets to central title at end of day
  • Serve as key player for physical locations including setting schedules, prioritizing vehicle workflows, requesting resources, and coordinating work efforts with on-site managers
  • Ability to transport vehicle while working in various weather elements
  • Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization
  • Manage the lot; ensuring that there are safe and usable drivelines in the lot at all times
  • Maintain adequate inventory of essential supplies
  • Receive, inspect and process incoming inventory, including completing Bill of Lading (BOL) paperwork
  • Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
  • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
  • Complete assignments with a high level of accuracy and embrace ambiguous situations
  • Conduct various audits to include but not limited to; security, inventory, asset location, etc
  • Work cross-functionally and collaboratively with other teams onsite and remote
  • Participates in continuous improvement activities collectively and independently
  • Communicate and surface roadblocks as well as proposed resolutions to management where needed
  • Proficiency with computers and software including Microsoft Office, and internal business platforms
  • Complete additional work and tasks as requested by the leadership team