Automotive Service Technician/Adjuster @ Protective Life

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Does the idea of using your automotive knowledge and problem-solving skills to help customers outside of the shop environment excite you? Are you looking to gain experience and a unique insight into the insurance field?

The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster to work out of their Birmingham, AL Office! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.

In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service.

Responsibilities:

Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
Authorize claims and answer a high volume of inbound calls.
Process and complete all paperwork according to established procedures.
Other Job Duties as assigned.

Qualifications:

Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor.
Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution.
Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment.
Minimum of a high school diploma

Abilities:

Excellent communication skills: must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers.
Analytical ability required: Make decisions based on the contract language for each series that is in force. Must be able to use good judgment and provided the contract benefits that apply on all claims.
Shift Availability- Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 6-8 weeks

Protective’s targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

This is an in-office position in our Birmingham, AL office

All candidates must pass a background check to include drug screen.

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Employee Benefits:

We aim to protect our employees’ wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

Automotive Service Technician/Adjuster

Birmingham AL

Protective Life

Compensation Overview

Responsibilities:

Qualifications:

Abilities:

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