Full-Time
Account Manager
Robbins Recruiting Solutions
No salary listed
Houston, TX, USA
In Person
On-site position near George Bush Intercontinental Airport.
Category
 Operations & Logistics (1) |
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Required Skills
NetSuite
Microsoft Office
ERP
Data Visualization
Inventory Management
Forecasting
CRM
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides
Requirements
- Experience in account management, customer service, contract management, or sales support.
- Experience managing customer relationships and serving as a primary point of contact.
- Strong proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word.
- Excellent Excel skills.
- Familiarity with Microsoft Teams and OneNote.
- Experience with ERP systems, preferably NetSuite.
- Ability to use reporting tools and dashboards to monitor account performance.
- Strong written and verbal communication with a professional, clear, customer-focused tone.
- Ability to collaborate effectively across teams while maintaining high standards in grammar, spelling, and tone.
- Ability to maintain accuracy in data entry and order management.
- Ability to identify risks such as inventory shortages, delays, and billing issues before they impact service and communicate solutions proactively.
Responsibilities
- Serve as the primary contact for assigned house accounts and established customer programs while building customer relationships.
- Process customer orders and ensure prompt and proactive communication and fulfillment.
- Drive demand planning by collaborating with customers and aligning forecasts with procurement and supply planning.
- Monitor account performance by analyzing item-level activity and identifying trends, risks, and opportunities.
- Maintain professional communication, provide issue resolution, and support customer satisfaction.
- Communicate account updates, order status, delays, risks, and changes to customers and internal stakeholders.
- Provide training support and maintain product knowledge to support customer conversations, issue resolution, and growth.
- Manage NetSuite dashboards, customer data, and reporting to support planning and service decisions.
- Maintain expertise in customer-specific requirements, compliance standards, and operating procedures, and keep related records accurate and current.
- Document customer requirements, including billing instructions, packaging and labeling needs, and portal or procedural requirements, and ensure compliance with contracts and service agreements.
- Coordinate with Shipping, Purchasing, Warehouse, Accounting, Product Development, and supply teams to meet customer requirements and fulfillment priorities.
- Manage dedicated customer supply to support order fulfillment, inventory alignment, replenishment needs, customer initiatives, and supply agreements.
- Manage customer accounts receivable aging and resolve outstanding issues with Accounting as needed.
- Ensure relevant stakeholders are informed of customer requirements, risks, and procedural updates.
- Support invoice review and resolve billing issues as needed.
- Verify invoice accuracy against purchase orders, agreements, and account requirements.
- Coordinate with customers and internal teams to resolve invoice discrepancies, debits, and portal submission issues.
- Analyze and improve internal processes to increase efficiency and accuracy.
- Manage assigned accounts independently while meeting deadlines and service expectations.
- Maintain accurate, current, and actionable customer and system data.
- Identify planning gaps, service issues, and trends in time to drive resolution.
- Support order fulfillment through effective coordination and item reservation management.
- Manage deadlines, service expectations, and assigned customer relationships with accountability and responsiveness.
Desired Qualifications
- Demand planning, forecasting, or supply coordination experience is preferred.
- Experience in a manufacturing or distribution environment is preferred.
- Background as a Supply Chain Coordinator, Demand Analyst, Sales Support Specialist, Order Management Specialist, Customer Account Coordinator, Inventory Coordinator, Procurement Coordinator, Logistics or Fulfillment Coordinator, Contract Administrator, or Business-to-Business Customer Service Representative is desirable.