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Sr. Technical Content Strategist
Posted on 7/1/2022
Remote • United States
Experience Level
Desired Skills
Data Analysis
  • 3+ years of relevant experience
  • Experience in deploying and maintaining an information architecture for a support portal or customer knowledge base
  • Proven experience with delivering content to meet an audience's needs
  • Awareness of the processes and teams involved in developing console applications and the technological knowledge of each
  • Experience with game-development tools and middleware
  • Experience with game/application development for consoles
  • BA/BS Degree from a four year college
  • Owning the overall content strategy vision and voice for the various PlayStation content portals
  • Developing maintenance processes and workflows for handling existing content
  • Working with our various business partners to anticipate, coordinate, and prioritize content to meet audience needs. An example of meeting a need is drawing the audience's attention to beneficial information that might be hard to find
  • Endorsing and promoting the creation of high-value content from our internal SMEs
  • Ensuring content is properly classified using the available content tags in our taxonomy
  • Evaluating our existing content architecture against industry standards and best practices
  • Identifying content opportunities and exploring ways to repurpose existing content throughout the site. For example, identifying and creating links across technical content to improve information access
  • Monitoring content traffic and analytics and proposing improvements to relevant content teams based on this data
  • Responding to content feedback and implementing changes to our doc portal's layout and content based on usability testing
PlayStation Global

5,001-10,000 employees

Online multiplayer gaming and digital media delivery service
Company Overview
Playstation's mission is to deliver new joy, excitement and awe to everyone. The company builds software and hardware for gaming consoles and content.
  • Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
  • Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
  • Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events
Company Values
  • Dreams & Curiosity: Pioneer the future with dreams and curiosity
  • Diversity: Pursue the creation of the very best by harnessing diversity and varying viewpoints
  • Integrity & Sincerity: Earn the trust for the Sony brand through ethical and responsible conduct
  • Sustainability: Fulfill our stakeholder responsibilities through disciplined business practices