Process Support Supervisor

Performs first line supervision of clerical support staff assigned to standardized tasks to include hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services.

Management Scope: Supervises generally five (5) or more clerical support staff in one or more of the smaller sections of the department.Education, Experience and Training:
Education and experience equivalent to an Associate’s degree from an accredited college or university in a job related field of study. One (1) year of work related experience.

Special Requirements/Knowledge, Skills & Abilities:
Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Must maintain confidentiality and security of information. Knowledge of Criminal Court procedures preferred.

Physical/Environmental Requirements:
Standard office environment. May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs., unassisted.1. Supervises clerical support staff in performing standardized tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service.

2. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring assignments, evaluating performance, providing feedback and collecting data for performance measures.

3. Acts as a technical expert, researches and resolves more complex issues, responds to inquiries, audits work processes and reconciles/corrects exceptions.

4. Assists management with employee related issues which may include: serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals and making staff recommendations.

5. Stays abreast of changes in applicable laws, policies and procedures, recommends and implements changes to policies and standard operating procedures, and assists management in establishing goals and objectives.

6. Performs other duties as assigned.