Full-Time

Account Manager

Domino Data Lab

Domino Data Lab

201-500 employees

Enterprise MLOps platform


$150,000 - $175,000monthly

Additional benefits may include equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.

Mid

Remote in USA

Required Skills
Sales
Requirements
  • 3+ years in a client-facing, pre or post-sales role
  • Inside Sales Rep, Account Manager, Renewal Manager
  • Preferably in a SaaS/AI environment
  • Commercial and contract negotiation capacity
  • Multi-tasking: you will manage ~20 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success
  • Technical aptitude to understand Domino's portfolio
  • Customer management - drive customers through success ensuring retention and expansion
  • High level of comfort speaking with executives and procurement at Enterprise companies
  • Proven track record of exceeding goals
  • Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
  • Bias toward action
  • Prior direct closing (renewals and expansions) experience is a must
  • Exposure to design experience is a plus!
  • SFDC and CRM tools proficiency
  • MEDDIC/MEDDPICC
Responsibilities
  • Lead the commercial buying process for Growth and Enterprise (~40 accounts) renewals with the intent of securing their full retention
  • Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
  • Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
  • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
  • Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
  • Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
  • Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
  • Ensure on-time delivery of customer renewals without compromising the customer experience along the way
  • Maintain and report an accurate forecast for all renewals in your portfolio
  • Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

Domino's mission is to unleash the power of data science to address the world's most important challenges.

Company Stage

Series F

Total Funding

$223.6M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

-10%

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including a free option for you and your family.

Commuter Benefits - What’s your transportation of choice? We support your daily commute, whether Uber, Lyft, bus, or train.

Love for parents - New parents receive six weeks of fully-paid parental leave. P.S. Got baby pics? Share them in our Slack channel dedicated to kids.

Flexible Paid Time Off - We value your right to disconnect. Take the time you need to recharge, spend time with family, and explore the world.

Annual Education Reimbursement - Pursue the professional growth that will help you excel in your role with educational opportunities that work for your needs, and at your speed.

Own Your Outcome - Feel supported to get your work done how and when you need to, regardless of your location.

INACTIVE