AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer’s environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice – Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers.
Responsibilities
- Responsible for the design, installation, and maintenance of network equipment
- Communicate, internally and externally, the status of the projects/service request directly with the customer or broadcast to a larger audience as defined
- Possess the ability to track time worked with a high degree of accuracy
- Perform network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
- Must possess the ability to walk another person through connecting a console connection and configure a device to the point of remote management
- Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC Performs adds, moves, and changes on Network infrastructure within expected timeline
- Execute Network routine and emergency infrastructure changes as required by customer
- Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
- Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
- Build and maintain documentation for customer Network infrastructure
- Other duties as assigned
Qualifications
- 5+ years of experience with operational administration of Network Infrastructure
- 3+ years working with monitoring platforms; LogicMonitor a bonus
- 3+ years of experience with operational administration of Cisco Infrastructure
- 3+ years of experience with operational administration of Palo Alto Infrastructure
- Experience with GlobalProtect, AnyConnect
- Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
- Background with enterprise Routing and Switching technologies
- Knowledge and experience with Layer 2 and Layer 3 protocols
- Experience with more than two enterprise LAN, SD-WAN and WAN topologies
- Strong background with operational administration of Network Management Systems and IPAM
- Strong oral and written communications skills
- Bachelor’s Degree or Equivalent Experience
- CCNA required
- CCNP Enterprise - Bonus
- CCNP Security - Bonus
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
