Full-Time

Patient Success Training Specialist

Posted on 1/14/2025

Natera

Natera

1,001-5,000 employees

Genetic testing and diagnostics solutions provider

Biotechnology
Healthcare

Compensation Overview

$1Hourly

Mid, Senior

Company Historically Provides H1B Sponsorship

San Carlos, CA, USA

Category
Customer Success
Customer Success & Support
Required Skills
Data Analysis

You match the following Natera's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in education or related field is preferred
  • Bilingual - English and Spanish
  • 3+ years of experience leading training programs
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
  • Excellent communication and leadership skills
  • Strong writing and record-keeping ability for reports and training manuals
  • Good computer and database skills
Responsibilities
  • Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees.
  • Use data and performance reviews to report back to management of training programs that address individual and team development areas.
  • Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development.
  • Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations.
  • Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards.
  • Develop and maintain Standard Operating Procedures (SOPs) and training documentation.
  • Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data.
  • Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes.
  • Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy.
  • Actively participate in process improvement initiatives to align training efforts with organizational goals.
  • Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives.
  • Share training outcomes and progress with stakeholders through detailed reports and presentations.
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments, and best practices
  • Maintain and communicate training key performance indicators (KPIs) to leadership
Desired Qualifications
  • Hypothesis-driven
  • Passion for driving a positive patient experience
  • Superior problem-solving skills
  • Close attention to detail
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to work on multiple tasks and prioritize work
  • Must be willing to work extended hours as necessary
  • Ability to work cross-functionally as a team

Natera specializes in genetic testing and diagnostics, focusing on advanced testing solutions for various medical needs. Their main technology is cell-free DNA (cfDNA) testing, which analyzes small DNA fragments in the blood to detect molecular residual disease (MRD) in cancer patients, aiding in treatment decisions. They also offer the Signatera test, a custom ctDNA test for cancer patients, accessible through their GI Expanded Access Program. In addition to oncology, Natera provides testing for organ health in transplant patients and offers a range of women's health tests, including the Panorama NIPT for prenatal screening. Natera's services are provided to healthcare providers, hospitals, and directly to patients, generating revenue through testing kits and services, often reimbursed by insurance. Their goal is to enhance patient care through precise genetic insights and support.

Company Stage

IPO

Total Funding

$149.9M

Headquarters

Austin, Texas

Founded

2004

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of liquid biopsy techniques boosts demand for Natera's cfDNA tests.
  • AI integration enhances accuracy and speed of Natera's cfDNA analysis.
  • Growing personalized medicine trend aligns with Natera's customized genetic tests.

What critics are saying

  • Hindenburg report accuses Natera of deceptive sales practices, risking legal challenges.
  • New Prospera Heart features may face slow adoption by healthcare providers.
  • Fetal RhD NIPT demand may drop post-RhIg shortage, affecting future sales.

What makes Natera unique

  • Natera's Signatera test offers personalized ctDNA analysis for cancer patients.
  • Prospera Heart test uses unique Donor Quantity Score for transplant rejection detection.
  • Panorama NIPT test is a leader in non-invasive prenatal testing with 2 million tests.

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Benefits

Flexible medical plans

Investment options

Time off

Workplace perks

INACTIVE