Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Bond

Bond

51-200 employees

Enterprise-grade platform for embedded finance

Fintech

Senior

United States

Required Skills
Communications
Zendesk
Requirements
  • 4+ years experience in a Technical Support role, preferably in FinTech, card and account issuance, or payments.
  • Deep understanding of embedded finance or Banking-as-a-Service.
  • Familiarity working with card issuance, card processors, card networks and card printers.
  • Experience working with ticketing systems such as Zendesk.
  • Deep understanding of card transactions and ACH.
  • Ability to understand complex flows and work in collaboration with the engineering and product teams.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Excellent written and verbal communication skills.
  • Familiarity with APIs and API clients such as PostMan.
  • Proven track record of successfully managing complex technical issues.
  • Multi-tasking, self-learning, highly motivated, and a team player.
  • Startup experience is a major plus
Responsibilities
  • Create tech support and customer success policies and procedures.
  • Manage Bond’s support and customer success ticket queue.
  • Triage and respond to tickets.
  • Handle in-depth technical analysis and troubleshooting of issues reported by customers.
  • Manage allocation of tickets to other stakeholders and ensure issue resolution.
  • Drive reported issues to successful resolution.

Bond, now part of Atelio by FIS, offers a compelling workplace for those interested in cutting-edge financial technology. Its role in embedded finance allows software companies to seamlessly integrate comprehensive credit services, including both virtual and physical card solutions. The company's strong emphasis on modern APIs and enterprise-grade platforms not only positions it as an industry pace-setter but also provides its employees with a dynamic and technically enriching environment to work in.

Company Stage

M&A

Total Funding

$42M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

1%

1 year growth

12%

2 year growth

-19%