Full-Time

Customer Service Representative

Posted on 3/11/2025

ABC Legal Services

ABC Legal Services

201-500 employees

Process serving solutions for law firms

Compensation Overview

$15 - $17/hr

Entry, Junior

Remote in USA

Must be located in the US.

Category
Customer Experience & Support
Customer Support
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Connection
Connection
Connection
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Requirements
  • Customer service or IT experience strongly preferred
  • High school diploma or GED required
  • Familiarity with Legal Process as plus
  • Excellent written and verbal communication skills
  • Experience and proficiency with Microsoft Office (Word, Excel)
Responsibilities
  • Answer inquiries and resolve issues from process servers
  • Oversees distribution and dispatch of cases to process servers
  • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
  • Monitor process server status to ensure they are in good standing and able to accept and complete work
  • Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
  • Collaborate with team members to find broken processes or inefficiencies in daily tasks
  • Resolves issues on task board in Skye
Desired Qualifications
  • Familiarity with Legal Process as plus

ABC Legal Services specializes in process serving for law firms, delivering legal documents to individuals or entities involved in court cases. They offer services like point-to-point special delivery and subscription routes, ensuring reliable and timely document delivery with features such as GPS tracking and real-time updates. ABC Legal stands out by being the only acting Central Authority for the U.S. Department of Justice for international service of process requests. Their goal is to provide fast and efficient service, helping law firms manage their legal document delivery needs.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

1974

Simplify Jobs

Simplify's Take

What believers are saying

  • Timothy Dinehart's appointment as CEO may bring fresh leadership and new opportunities.
  • Integration with Litify could streamline operations and improve client collaboration.
  • Their extensive network serves over 1 million legal documents annually across 77 countries.

What critics are saying

  • Lawsuit for unfair compensation could lead to financial liabilities and reputational damage.
  • Integration with Litify may pose risks if technology integration faces disruptions.
  • CEO's strategic shifts could unsettle existing operations or client relationships.

What makes ABC Legal Services unique

  • ABC Legal is the only Central Authority for the U.S. DOJ in international service.
  • They offer GPS-based proof of service and real-time updates for document tracking.
  • Their integration with Litify enhances client management and operational efficiency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Holidays

Paid Vacation

Transit Benefits

Company News

Hopedale Town News
Jul 3rd, 2023
Hopedale

Nicholas & Tomasevic, LLP, a leading law firm in labor and employment class action litigation, filed a lawsuit against ABC Legal Services, LLC for unfairly compensating its process servers who carry out vital work for ABC Legal throughout California.

ABC Legal
Jun 8th, 2023
ABC Legal: Service of Process For Litify

ABC Legal Services, LLC is excited now, to announce its integration with Litify.

Daily Record News
Nov 18th, 2021
ABC Legal Services hired Timothy Dinehart as Chief Executive Officer on Nov 18th 21'.

ABC Legal Services, LLC, the nation's largest service of process provider, announced today that Timothy Dinehart has been named Chief Executive Officer.

INACTIVE