Business/Product Analyst

About BayRock Labs

At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.

We are seeking a dynamic and detail-oriented Business/Product Analyst with Salesforce expertise to join our growing team. The ideal candidate will play a critical role in bridging the gap between business needs and technical implementation within the Salesforce ecosystem. You will work closely with stakeholders across departments to gather requirements, identify solutions, and optimize CRM functionality to drive business growth and operational efficiency. 

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document business requirements and translate them into functional specifications for Salesforce solutions.
• Evaluate and recommend Salesforce solutions (Sales Cloud, Service Cloud, Field Services Lightning, Marketing Cloud, etc.) that align with business goals.
• Analyze existing Salesforce implementations and identify opportunities for optimization or new functionality.
• Lead and facilitate requirement workshops, user story development, and backlog grooming sessions.
• Work with Salesforce administrators, developers, and third-party vendors to implement and test proposed solutions.
• Define and document process flows, data models, and configuration settings.
• Conduct gap analysis and impact assessments for system changes and enhancements.
• Identify and recommend improvements in business processes, customer journeys, and system integrations.
• Perform testing and support deployment and post-deployment activities.
• Generate reports and dashboards that provide actionable business insights. Track key performance indicators (KPIs) and product health metrics.
• Support sprint planning, retrospectives, and roadmap planning sessions.
• Provide training and support to end-users to maximize adoption and system utilization.

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