Responsibilities

• Lead the coordination of educational events, including customer communications, scheduling, and staffing
• Develop and maintain standard operating procedures related to educational events program management and delivery
• Provide project management support to facilitate operational improvements 
• Partner with program leadership to determine opportunities for new resources and services to meet customer needs
• Partner closely with Operations Manager to:
• -Forecast utilization and staffing needs
• -Design, document, and maintain quality assurance processes including contributing to data management  
• -Support technical updates and issues related to the technology infrastructure for educational events programming 
• -Develop and maintain systems to support digital asset management

Requirements

• Bachelor’s degree with a minimum of 3+ years of experience with operations and live educational events management
• Previous experience in internal operations and external customer facing roles
• Highly organized, resourceful, self-starter able to multitask and work efficiently in environments where priorities change to meet operational needs 
• Strong project management skills and a demonstrated ability to work successfully on cross functional teams 
• Ability to seek out best practices to increase efficiency 
• Ability to innovate and creatively propose solutions and solve problems in a highly collaborative manner 
• Exceptional communication and organizational skills 
• Familiarity with Salesforce, Jira, and Confluence platforms

Preferred

• Experience with operations and live training and events management for Fortune 500 companies or large corporate training/organizational development groups
• Experience with L&D related to wellness, mental health, or health care 
• Strong analytical skills (Excel/Google Sheets/Tableau)