Full-Time
Customer Engineer
Posted on 4/7/2024
AI-powered revenue cycle automation for healthcare
Compensation Overview
$140,000 - $180,000Annually
Senior
Austin, TX, USA
- 6+ years of technical engineering and architecture experience
- 3+ years of people management experience
- Experience with design, delivery, and operational excellence with custom technical solutions
- Bachelor's Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experience
- Experience in an internal enterprise or external customer-facing environment
- Exceptional written and verbal communication skills
- Ruthless prioritization skills
- An entrepreneurial mindset and determination to do whatever it takes to achieve your mission
- Architecting, implementing, and supporting automations to meet our customers’ needs
- Assessing the systems architecture currently in place and working with customers’ technical staff to recommend solutions and how to improve them
- Resolving technical obstacles in advance and as they arise
- Providing supervision and guidance to program managers and automation engineering teams
- Continually researching the current and emerging technologies and proposing changes where needed
- Owning the single voice of truth to stakeholders about any problems with the current technical solutions being implemented
- Assessing the business impact that certain technical choices have
- Optimizing Thoughtful’s approaches to design/delivery, including developing all necessary playbooks
- Working with the product and platform engineering teams to inform new internal design products that allow us to scale our design and delivery capacity
- Managing a delivery team of program managers and engineers
Thoughtful provides a specialized Revenue Cycle Automation platform employing sophisticated technologies like Robotic Process Automation, Optical Character Recognition, and Natural Language Processing. This not only optimizes the tech stacks of healthcare providers but also minimizes costs through reduced tool and vendor spending, backed by performance-based contracts that include refund and value guarantees. A workplace at Thoughtful offers a dynamic blend of technological advancement and a strong commitment to improving healthcare administration, making it an ideal environment for innovative minds looking to make a tangible impact in the healthcare industry.
Company Stage
Series A
Total Funding
$41.3M
Headquarters
Austin, Texas
Founded
2020