Customer Engineer

Confirmed live in the last 24 hours



51-200 employees

AI-powered revenue cycle automation for healthcare

AI & Machine Learning


Remote in USA

  • 6+ years of technical engineering and architecture experience
  • 3+ years of people management experience
  • Experience with design, delivery, and operational excellence with custom technical solutions
  • Bachelor’s Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experience
  • Experience in an internal enterprise or external customer-facing environment
  • Exceptional written and verbal communication skills
  • Ruthless prioritization skills
  • An entrepreneurial mindset
  • Architecting, implementing, and supporting automations to meet customers’ needs
  • Assessing systems architecture and recommending solutions
  • Resolving technical obstacles
  • Providing supervision and guidance to program managers and engineering teams
  • Researching current and emerging technologies
  • Owning the single voice of truth to stakeholders
  • Assessing business impact of technical choices
  • Optimizing design/delivery approaches
  • Working with product and platform engineering teams
  • Managing a delivery team

Thoughtful provides a specialized Revenue Cycle Automation platform employing sophisticated technologies like Robotic Process Automation, Optical Character Recognition, and Natural Language Processing. This not only optimizes the tech stacks of healthcare providers but also minimizes costs through reduced tool and vendor spending, backed by performance-based contracts that include refund and value guarantees. A workplace at Thoughtful offers a dynamic blend of technological advancement and a strong commitment to improving healthcare administration, making it an ideal environment for innovative minds looking to make a tangible impact in the healthcare industry.

Company Stage

Series A

Total Funding



Austin, Texas



Growth & Insights

6 month growth


1 year growth


2 year growth