ERP Support Analyst I

Job Description

This position will work remotely, with the ideal candidate being within reasonable commuting distance to a Pyrotek location.

What your Responsibilities will be:

• Provide first-level support for ERP applications, effectively utilizing the help desk system to assist end users and interact with support staff.
• Monitor and resolve incidents with software vendors to maintain ERP system and related applications.
• Evaluate database schema and data flow to support troubleshooting and report writing.
• Collaborate with senior-level support team members to:
  • Write basic SQL queries and modify existing ERP reports
  • Develop basic SSRS or MS Power BI reports
  • Gain working knowledge of SQL stored procedures, functions, and triggers
• Identify, test, and document bugs and enhancements to the ERP application in collaboration with users and regional support personnel.
• Create and update documentation, including training materials, and provide application training to end users.
• Participate in various ERP-related projects as assigned.

Why work for Pyrotek? Check out our you tube videos!

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What happens next? Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters. Watch your email for that link! 

Qualifications

Education/Experience

Bachelor’s degree in computer science, Finance/Accounting, Industrial & Manufacturing Engineering or Automation or relevant field of study, plus two (2) years of IS Support or related experience; or equivalent combination of education and related IS support experience.

Experience using ERP applications in a manufacturing environment, required.

Knowledge/Skills/Abilities

Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization. Genuine with high ethical standards, values, personal integrity and honesty. Ability to apply a large measure of common sense to a variety of situations.

Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions and inquiries. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to vary writing style to meet business needs. Ability to consult with stakeholders, explain technical details and provide exceptional customer service to users.

Computer/Applications Skills. Proficient computer skills using a variety of software applications systems. Working knowledge of Microsoft Office Products and Windows Operating System. Knowledge of SQL databases, and ability to use Microsoft SQL Server Management Studio, SQL Server Reporting Service, TSQL and Visual Studio. Ability to effectively troubleshoot issues starting with clear data collection through to fully explaining solutions to users. Ability to effectively train end users on technical functions of systems and applications.

Core Business Skills. Basic understanding of manufacturing production processes, quality control, cost, and other techniques for maximizing the effective manufacture and distribution of goods is required. Ability to exercise sound judgement and discretion in handling proprietary and confidential information. Ability to work independently, while also accepting and learning from senior associate direction, using available resources effectively to “figure it out.” Strong critical thinking skills, judgment and keen attention to detail and accuracy. Exceptional prioritization, time management and organizational skills. Ability to write routine reports and correspondence.

Flexibility.  Ability to work outside of normal business hours to accommodate priorities that support business needs.

Travel. Ability to travel up to 10%. U.S. passport or ability to obtain.

Physical/Sensory Requirements

The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

While performing the duties of this job, the team member is regularly required to talk, hear, and see. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment

While performing the essential responsibilities of this position, Team Member generally will work in an office environment with occasional work in the manufacturing environment where Personal Protective Equipment (PPE) is required, and noise, heat, fumes and other hazardous environmental elements may exist.