IT Operations Support Intern

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, & Thursday, and remote working options for Monday and Friday.

Location: Southfield, MI

What you’ll do

The Operations Support Intern (known internally as Intern) is a staff position that supports the Engagement Technology Services (ETS) business unit in Southfield, Michigan. This position is a key member of the ETS R&D team and is responsible for day-to-day operational and technical support in systems platform operations across all data center environments and offices. Paid relocation is not available for this position.

• Provide prompt onsite and remote engineering and support for Engagement Technology Services (ETS), including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units.
• Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
• Physical Media Management - Receiving, shipping, tracking and Inventorying media (Hard drives, USB drives, CD\DVD, thumb drives etc.) that are received by external clients.
• Work with more senior team members and perform duties that are needed for smooth business operations.
• Help maintain the integrity of the servers, applications, and databases upon which the ETS business unit relies for uninterrupted business operations.
• Identify malfunctions with ETS systems, operating platform, servers, configurations, and related equipment; escalate to other technology support resources as needed.
• Confer with ETS Service Delivery Manager, AlixPartners IT resources, and vendors to identify business unit needs and systems maintenance and upgrades / enhancements.
• Administer systems security via Active Directory and assign appropriate access privileges to end-users.
• Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
• May set up, install, and upgrade hardware, software, and peripheral equipment.
• Resolve operational problems within the defined schedules and service level agreements.
• Perform, organize, and streamline operational tasks in a timely manner to reduce the potential for errors.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you’ll need

• Currently enrolled in or recently graduated from an accredited university with a focus on Computer Science, Management Information Systems, or similar programs.
• Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure highly preferred.
• Certifications: A+, Network+, HDI, ITIL preferred but not required.
• Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification a plus.
• Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS) preferred.
• Familiarity with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
• Familiarity with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO or RSA.
• Understanding of timelines, milestones, and deliverable due dates.
• Excellent written and verbal communication skills in English and the ability to rapidly record information verbatim.
• Ability to work with independently as well as part of a team.
• Ability to handle and prioritize various requests and workstreams at the same time.
• Ability to meet deadlines and manage urgent requests effectively in high-pressure situations.
• Must become familiar with, and promote and abide by, all Firm values as defined by the AlixPartners’ Code of Conduct and in terms of Ethics, Diversity, and Inclusion.
• Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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