Full-Time

Vertical Operations Manager

Posted on 12/20/2024

Super

Super

11-50 employees

Game publishing and funding platform

Venture Capital
Gaming

Compensation Overview

$96k - $167kAnnually

Mid, Senior

Remote in Canada

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Data Analysis
Requirements
  • 3-8 years of relevant work experience in operations, consulting, or at a startup.
  • Strong investigative and critical thinking experience.
  • Excellent attention to detail and proven track record of process improvement.
  • Strong methodical techniques with the experience to proactively identify gaps, inconsistencies, or areas of improvement.
  • Strong communication and presentation experience.
  • Propensity to work collaboratively with cross-functional teams.
  • Strong organizational and time management skills.
  • Knowledge of customer service practices and protocols, preferably in the Fintech/Travel/memberships sector.
  • Bachelor's degree in Business, Economics, or related field.
Responsibilities
  • Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives. Collaborate internally within Operations to achieve these outcomes and performance expectations.
  • Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
  • Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
  • Collaborate with the Customer Success Team, Agent Enablement Team and cross-functional stakeholders to ensure alignment and completion against performance expectations.
  • Data analytics: Pro-actively use data analytics to identify trends, patterns, and areas for improvement, to develop strategy while presenting insights to the team and management.

Super.com focuses on supporting game developers by providing them with funding, a dedicated audience, and global visibility for their games. The company works by connecting developers with financial resources that can help them create and market their games effectively. Unlike traditional game publishers, Super.com emphasizes building a community around the games they support, ensuring that developers have a loyal fan base ready to engage with their products. The goal of Super.com is to empower game developers to succeed in the competitive gaming industry by offering them the necessary tools and support to thrive.

Company Stage

Series C

Total Funding

$5.4M

Headquarters

London, United Kingdom

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with fintech companies expand Super.com's financial product offerings.
  • The recent $85M Series C funding boosts Super.com's growth potential.
  • Super.com offers a unique 'Play to Earn' experience with WorldWinner.

What critics are saying

  • Increased competition from fintech companies like Step may attract Super.com's target demographic.
  • The rebranding from Snapcommerce could confuse existing users, affecting retention.
  • Reliance on cashback programs may be unsustainable if consumer spending decreases.

What makes Super unique

  • Super.com integrates AI-driven financial advice for personalized user engagement.
  • The app leverages blockchain for secure cashback transactions.
  • Super.com adopts gamification to enhance user interaction and satisfaction.

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Benefits

Health, dental, & vision insurance

$360 annual wellness allowance

Employee assistance programs

Unlimited PTO

Recharge days throughout the year

Parental leave + top-up program

Annual $200 travel allowance

Employee-exclusive discounts

Remote work option

Generous equity options

$1,200 annual learning & development allowance

$500 WFH allowance (one-time)

Free food Fridays!