Salary Range: 20.76 to 25 (Currency: USD) (Pay period: per-hour-wage)

CUSTOMER SERVICE, SALES, CUSTOMER ACCOUNTS

• Welcomes all customers and introduces new climbers to the facility and rules.
• Facilitate orientations.
• Actively responds to customer needs, membership and event questions, inquiries, and feedback.
• Provide customers with product, membership, and event information.
• Processes purchases, membership, service and return transactions at the register in alignment with SBP customer service goals.
• Identifies, researches, and resolves customer issues.
• Engages with customers, providing assistance with climbing, orientation, and facility offerings.

CLEANING AND FACILITY MAINTENANCE

• Maintains a clean, organized, and presentable facility and retail area for members and guests.
• Maintains and stocks retail area.
• Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
• Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
• Works with the maintenance team and other staff to perform regular cleaning duties.
• Follows opening and closing cleaning and facility procedures.
• Other duties as assigned.

GROUP FACILITATION AND INSTRUCTION

• Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
• May participate in or instruct basic individual and group instruction

FACILITY SAFETY AND INCIDENT RESPONSE

• Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
• Provides safety to customers through instruction and orientation.
• Ensures the safety of staff and customers via regular safety walkthroughs.
• Responds to accidents and incidents following the Safety Manual and Protocol.
• Administers first aid in accordance with Safety Manual and SBP Protocol.
• Documents incidents through incident report log