Customer Service Representative (Remote)
Posted on 6/28/2022
Chicago, IL, USA
- Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The means to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
- Answer inbound calls from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Enova is a mission-driven organization helping hardworking people get access to fast, trustworthy credit.
- Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.
- See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!
- Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.
- Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.
- Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.
- Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!
- Customer first - We listen to our customers’ needs and create products that solve real problems. We deliver beyond expectations, treating our customers the way we want to be treated.
- Best answer wins - We believe innovative ideas and solutions can come from anywhere. That’s why we make sure the best answer wins — no matter who it’s coming from.
- Operate as an owner - The entrepreneurial spirit runs strong at Enova. We encourage team members to think big and move fast and use resources like they’re their own.
- Accountable for results - We’re a data-driven company, and we use that data to add value and create results. We set our expectations high and do what we say we are going to do.
- Top talent and teamwork - Enova is a place for the best and brightest, from all walks of life and parts of the world. We work in small, focused teams that encourage diversity of thought.