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Manager – Account Management
Southern Europe
Posted on 7/28/2022
London, UK
Experience Level
Desired Skills
  • You have 6+ years of experience in tech account management/customer success/sales/business development/consulting including 2-4 years of management experience
  • You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals
  • You create an environment where people are encouraged to share information, constructively debate, and communicate freely
  • You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
  • You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics
  • You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools)
  • You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses
  • You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
  • You are excited to join the early Europe team and can operate in a fast-growth, high-potential environment with constant change
  • You are fluent in English and either Italian or Spanish, both with written and verbal communication
  • Play a key role in the founding of Faire Europe
  • Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Southern European Brand Success Managers
  • Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs
  • Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback)
  • Create a psychologically safe, motivating and energizing team culture
  • Help refine and customize our go-to-market strategy and positioning across Spain and Italy
  • Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team's success
  • Synthesize the voice of the customer to provide input to help size blockers and prioritize product development
  • Use data, graphs and reports to truth seek and drive actions to beat goals
  • Contribute to the overall vision and strategy of the Success organization
  • Be relentlessly resourceful, scrappy and act with urgency to ensure success

501-1,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
  • Time off
  • Parental leave
  • Daily mindfulness
  • Annual learning grant
  • Thoughtfully designed spaces
  • Fitness & wellbeing benefits
  • Mental health benefits
  • Charitable matching
  • Career planning
Company Core Values
  • Serve our community
  • Seek the truth
  • Be an owner
  • Embrace the adventure
  • Be kind