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Insights & Operations Partner
Posted on 8/1/2022
Experience Level
Desired Skills
  • 7-10+ years of relevant work experience in analytical, operating roles at growing startups, product or biz ops roles, and/or consulting with business-problem solving experience
  • Self-starter, servant leaders who deeply understand the art and science of program management and business operations, and can build from the ground up with an eye for scale
  • Problem solver:first principles thinker who is comfortable creating structure out of ambiguity, synthesizing various inputs and perspectives, and driving recommendations or decisions. Able to quickly understand Symmetry business fundamentals
  • Strong communicator: the person who keeps all the trains on the tracks and the clear communication flowing, bringing both new and tenured Gusties along the journey
  • Culture carrier: passionate about people empowerment, boosts team morale when things get tough, and recognized mentor and leader; understands influence without authority
  • Relationship builder: you earn trust and confidence with people across all of Symmetry & Gusto, collaborating as effectively with engineers as you do with our CMO, influencing outcomes at all levels within the organization
  • Provide the CEO and broader Symmetry Software team with strategic thought partnership, advising our leaders throughout business planning and execution
  • Translate mission to metrics: oversee strategic priorities, track objectives and key results (OKRs), help operate and optimize the budget
  • Run operating cadence; analyze business performance, metrics, and strategic project outcomes to deliver insights and recommendations and influence decision making with the Symmetry leadership team
  • Manage strategic communications internally, with Gusto, and potentially with customers
  • Evaluate tools, processes, and capabilities. Identify and build new capabilities to help us test new ways of operating
  • Deep dive into special projects: dig into root causes, and collaborate across teams to drive execution. Success means you'll navigate the interplay of product/technical teams AND can speak to client-facing interactions
  • Foster a high-performance culture across Symmetry Software, ensuring team members are motivated and effective in their roles, and working with leaders and Recruiting to grow teams effectively with high standards
  • Stellar program management: identify, develop, and manage programs for segment-wide initiatives, such as customer and revenue growth acceleration
Desired Qualifications
  • Experience with API-first companies and/or products is a plus

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution
Company Overview
Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.
  • It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.
  • Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.
  • Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.
  • The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.
  • Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.
  • Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.
Company Core Values
  • Embody a service mindset: Never stop advocating for the needs of others.
  • Dream big, then make it real: Be ambitious. Show and do is greater than tell and talk.
  • Be proud of the how: Ensure deep integrity in everything you do.
  • Embrace an ownership mentality: Take initiative to leave things better than you found them.
  • Debate then commit: Share openly, question respectfully, and once a decision is made, commit fully.
  • Build with humility: Put collective success before individual achievements.