Full-Time
Partner Manager
Postmates Exclusives
Confirmed live in the last 24 hours
Ridesharing, delivery, and freight services
Data & Analytics
Consumer Software
Senior
Culver City, CA, USA
Required Skills
Communications
SQL
Salesforce
Excel/Numbers/Sheets
Requirements
- 4+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management
- Prior experience working in the Delivery org in a commercial facing role
- Knowledge of CRM software like Salesforce
- Skilled at analyzing metrics to deliver on overall business targets
- Proficient in Excel and Salesforce; proficiency in SQL is a plus
- A Bachelor’s degree
- Experience working with platform partners in an AM or growth role
- Experience leading cross-functional projects to improve customer experience
- Strong attention to detail, organized, and analytical; with excellent communication, negotiation and interpersonal skills
- Tech-savvy with Mac, iOS, and Android
- Business acumen with a problem-solving attitude
- Familiarity with the restaurant industry and 3rd party delivery
- Ability to negotiate contractual agreements from alignment on terms through to redlines and signature
Responsibilities
- Help to grow the Exclusive partner base through retention and conversion conversations
- Own outcomes
- Work with our largest exclusive partners to execute against their highest priority initiatives
- Assist with expansions, rollouts, and new partner initiatives to drive growth with Uber Exclusive brands
- Communicate performance externally
- Provide actionable insights and track initiatives to ensure driving toward the best possible outcome
- Act as the partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
- Meet or exceed team KPIs and revenue targets
- Work with cross-functional teams to implement process changes to maximize productivity
- Be proactive
- Travel up to 20% per quarter surrounding recurring Business Reviews as needed
Uber offers a diverse range of services, including rides, deliveries, and real-time safety verification, with expansions into freight deliveries and essential items. The company leverages advanced technologies to enable flexible earnings and the movement of people and things, emphasizing a relentless pursuit of reimagination and reinvention.
Company Stage
IPO
Total Funding
$24.8B
Headquarters
San Francisco, California
Founded
2009
Growth & Insights
Headcount