Full-Time

Customer Experience Manager

Posted on 11/16/2024

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

Consumer Software
Consumer Goods

Entry, Junior

Oregon City, OR, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • 1 year of work experience.
Responsibilities
  • Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
  • Provide in the moment coaching based on observations and behavior.
  • Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
  • Lead store kickoff meeting and walk each department to ensure store readiness.

Home Depot is a leading retailer in home improvement, offering a wide range of products and services for DIY enthusiasts and professional contractors. The company provides building materials, home improvement items, lawn and garden supplies, and decor, along with services like tool rentals and installation. Home Depot stands out from competitors with its strong customer service, competitive pricing, and extensive product selection. The goal is to be the primary destination for all home improvement needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1977

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in Jukebox Health taps into the growing market for aging-in-place modifications.
  • Higharc's Connected Homebuilding Cloud offers strategic advantages in streamlining construction processes.
  • Acquisition of International Designs Group enhances product offerings and market share.

What critics are saying

  • Increased competition from digital-first platforms like Higharc could challenge market share.
  • Integration challenges with International Designs Group may disrupt supply chain efficiencies.

What makes The Home Depot unique

  • Home Depot's Pro Xtra program offers exclusive benefits to professional contractors.
  • The company invests in technology to enhance customer shopping experience and operational efficiency.
  • Home Depot's vast network of physical stores supports its robust online platform.

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