Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES

• Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
• Plan and maintain the property programming budget
• Partner with fitness providers for health and wellness programming
• Create marketing collateral for property programming and events using property specific branding
• Partner with onsite and local retailers and dining establishments to highlight promotions
• Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
• Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships
• Manage the property social media pages
• Write and design e-blasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
• Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
• Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
• Negotiate contracts with area vendors for best prices and services
• Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
• Other concierge-related requests, as needed

App Implementation and Management

• Partner with app developer to design and implement property-wide app
• Supervise app implementation and ensure deadlines are met
• Provide content and feedback to app developer in a timely manner
• Give status updates for app development to XM Corporate staff and client on a specified cadence
• Review building app often for brand consistency
• Create and maintain app content in-line with luxury brand standards
• Market and promote app usage among tenants, residents, guests, etc.

SKILLS AND APTITUDES

• Experienced in marketing and event planning
• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 1000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly-preferred

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.