Business Applications Commercial Loan Administrator I

Position Summary

The Business Applications Commercial Loan Administrator I understands Commercial Lending processes and technology, and is responsible for providing system administration, technical guidance, and support services within the Bank’s Business Applications team.

This role will work with internal stakeholders and third-party vendors to develop, implement, and maintain solutions ensuring efficient and effective processes with minimal customer and user disruption. This position supports our users to deploy new products and software solutions efficiently in their production environment with minimal disruption and in alignment with the strategic need of the organization.

Duties & Responsibilities

• Perform basic administration of nCino platform and security settings, including, but not limited to:
  • Monitoring alerts and changes from Salesforce and nCino.
  • Analysis, planning, testing and implementation of related projects and tasks.
  • An understanding of nCino business rules, forms, tools, users, permission sets, groups, profiles, objects and fields, and roles.
  • Manage nCino enhancements.
  • Create, update, and manage nCino support cases including researching documentation, clearly defining the issues, and working to a resolution.
  • Provide support for internal users.
  • Educate business units on new nCino features.
• Support platforms such as Salesforce, nCino, Jack Henry Xperience, and other applications as needed.
• Perform system installations and maintain parameter configurations for Commercial Lending platforms; troubleshoot and resolve software problems and performance issues.
• Analyze business processes by completing thorough documentation of issues, identifying trends, and recommending solutions to streamline leveraging process improvement and automation strategies.
• Partner with Lines of Business to identify opportunities for improvements and enhancements. 
• Develop and maintain trusted, positive relationships with employees, clients, and vendors.
• Serve as a liaison between the Business Unites and support additional systems and special projects as needed.
• Leverage existing and third-party technology to support effective and efficient lending processes.
• Design, document, and implement solutions by creating or modifying system workflows, dashboards, and reports to continuously improve data quality, process integrity and productivity.
• Create and maintain Commercial Lending system end-user setups and permissions.
• Identify and communicate risks related to process and configuration changes while analyzing requirements and developing solutions.
• Ensure change control and operations procedures are followed for production updates.
• Identify third-party integration opportunities to lending systems, bank core and supporting systems; Trouble shoot and resolve issues with existing interfaces.

Education & Experience

Knowledge of:

• Office automation equipment, including phones, computers, and related software, including proficiency with using Microsoft Word, Excel, and Outlook.
• A general understanding of commercial lending systems and financial services, including CRE, C&I, Construction lending, and basic knowledge of SBA and consumer lending.
• Lending policies, workflows and technologies
• Data mining and statistical analysis
• Proven capacity to understand complex business and technical concepts.
• Strong organizational skills.

Ability to:

• Demonstrate strong communication, presentation, and technical writing skills.
• Communicate clearly, both written and verbally, throughout all team member levels.
• Support upgrades and implementation during non-business hours.
• Exhibit attention to detail and agility to solve problems.

Education and Training:

• Bachelor’s degree (or equivalent combination of education and/or work experience) preferred.
• Minimum 1-2 years’ experience administrating nCino LOS for a medium to large user base (200 – 499 users); Ability to interpret and change existing system configurations, including but not limited to: rules, triggers, forms, and workflows.
• 1+ years Salesforce (FSC preferred) or nCino administration experience; experience with configuring with Lightning Experience a plus.
• nCino Administrator certification preferred.
• Project implementation and solution engineering experience.
• Experience a plus.