Zscaler Engineer II

WHAT YOU'LL DO

We’re seeking a Zscaler Engineer II with deep expertise in secure access architecture, zero trust principles, and enterprise-grade infrastructure. In this role, you’ll be the technical lead for our Zscaler environment, owning design, deployment, and operational excellence across Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX). You’ll drive strategic improvements in secure connectivity, act as a trusted partner to our Technology Services organization, and champion automation and scalability as we grow.

You’ll be part of a team that values reliability, resiliency, scalability, and extensibility in everything we build. We operate with a shared sense of ownership and purpose, supporting one another’s growth, holding a high bar for quality, and working together to deliver impactful solutions for our users and the business. Collaboration, curiosity, and a commitment to excellence define how we show up for each other and the company.

If you're excited about reducing risk, improving user experience, and implementing modern access strategies in a cloud-first environment, we’d love to meet you.

Responsibilities:

• Serve as the primary owner and architect of Zscaler services such as ZIA/ZPA/ZDX—managing global configurations, access policies, integrations, and governance
• Lead design and implementation of secure access frameworks in collaboration with Security, IT Network Engineering, and DevOps
• Build and maintain automations that streamline policy assignments, traffic steering, and onboarding/offboarding across the Zscaler platform
• Integrate Zscaler with identity (Okta), MDM (Jamf/Kandji), and SaaS infrastructure to support dynamic and context-aware access controls
• Analyze traffic flows, logs, and security alerts to continuously optimize Zscaler performance, policy enforcement, and user experience
• Act as a point of escalation and subject matter expert for complex troubleshooting, incidents, and post-mortems related to secure access and remote connectivity
• Contribute to security audits, risk assessments, and policy documentation that reflect Zscaler's role in our broader compliance program
• Mentor the wider Information Technology team and provide guidance on Zscaler usage, secure access best practices, and automation techniques
• Stay ahead of industry trends and proactively introduce features, configurations, and strategies to improve security posture and operational agility

WHO YOU ARE

• Extensive hands-on experience architecting and administering Zscaler Internet Access (ZIA) and Private Access (ZPA) in a complex, distributed environment
• Demonstrated success leading cross-functional projects involving secure access, SASE, or zero-trust network architecture
• Proficient in integrating Zscaler with identity providers (Okta/SSO/MFA), endpoint platforms (Jamf, Kandji), and cloud services (AWS/GCP/Azure)
• Strong knowledge of networking concepts, including DNS, IPsec/GRE tunnels, SSL inspection, authentication protocols (SAML/OAuth), and traffic forwarding
• Adept in scripting and automation with Python, Bash, or PowerShell—especially using APIs to manage Zscaler and adjacent systems
• Comfortable working across Security, Infrastructure, and Compliance teams to align technical controls with enterprise risk frameworks
• Experienced in incident response, root cause analysis, and proactive system monitoring in security-sensitive environments

Bonus Points if you:

• Zscaler Certified Professional or Architect certification (ZIA/ZPA)
• Okta, Jamf, or MDM platform certifications
• Experience using Jira for project tracking, access requests, or change management
• Experience designing access controls for hybrid or fully remote workforces at scale
• Background in network security, identity architecture, or SASE design
• Familiarity with infrastructure as code and configuration management (e.g., Terraform, Ansible)

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,000 and $123,000/year with an expected On Target Earnings (OTE) between $123,000 and $136,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid