How you will make an impact

• Serve as the primary point of contact for providers in your assigned region after they are fully onboarded.
• Address and resolve any challenges, questions, or issues providers may encounter.
• Ensure providers are fully supported and their needs are met promptly and effectively.
• Build and maintain strong, positive relationships with providers.
• Facilitate clear and open communication between providers and the organization.
• Regularly check in with providers to gather feedback and ensure their satisfaction.
• Troubleshoot and resolve provider issues, coordinating with internal departments as needed.
• Escalate complex issues to the Provider Relations Lead or other appropriate parties when necessary.
• Track and document provider interactions and issues to ensure timely follow-up and resolution.
• Collaborate with the Provider Engagement/Onboarding Specialist to ensure a smooth transition and handoff.
• Work closely with internal teams to address provider-related matters efficiently.
• Keep accurate records of provider interactions and maintain a detailed log of issues and resolutions.
• Identify opportunities to improve the provider experience and streamline processes.
• Contribute to the development and implementation of best practices for provider relations.

What we are looking for

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• Minimum of 2 years of experience in provider relations, customer service, or a related role in the healthcare industry.
• Extensive experience and well-established relationships with healthcare providers in Michigan.
• Strong understanding of healthcare provider operations and challenges.
• Excellent communication and interpersonal skills.
• Ability to build and maintain positive relationships with providers and internal teams.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite and relevant healthcare software.