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Full-Time

Head of Sales Enablement

Posted on 5/29/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider

Compensation Overview

$212.5k - $287.5kAnnually

+ Competitive salary + Meaningful equity + Paid parental leave

Senior, Expert

San Francisco, CA, USA

Category
Field Sales
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • 10+ years of experience in Sales/Sales Operations/Sales Enablement/Marketing that includes B2B enterprise selling
  • 5+ years of experience in a SaaS environment
  • 5+ years directly managing sales enablement professionals
  • Previous experience as a direct enterprise seller or sales manager
  • Demonstrated experience establishing and leading a sales enablement team in a global, fast-paced environment
  • Successful track record of maximizing data and analytics to understand performance and improve results
  • Experience building, managing & measuring sales enablement projects or programs
  • Capability of balancing focus on tactical items with longer term strategic goals
  • Natural sense of curiosity, self driven, active learner who is out there spending time in our products and competitors products
  • Strong stakeholder management, communication, and cross functional collaboration experience
  • Exceptional facilitation skills across various selling approaches
  • Inspiring leader for the team that can coach, mentor and develop talented individuals
  • Enjoys leading trainings, best practices, and methodologies
Responsibilities
  • Craft and evolve the vision and strategy for Intercom's Global GTM Enablement, focusing on Sales skills development, product enablement, efficient tool utilization, and dynamic support for sales campaigns.
  • Spearhead the development of persona-specific messaging and Sales strategies in collaboration with the Marketing team.
  • Build and manage the global Sales Enablement team of 4+ team members.
  • Design and implement our value based sales methodology and document best practices, working with leadership across Sales, Support, Marketing and Product.
  • Partner with Sales leaders to build and execute an innovative global enablement strategy and programs (including on-boarding, ongoing skill training and role specific training).
  • Build strong cross-functional partnerships and collaboration between Sales, Marketing, Product and Business Operations.
  • Evaluate, implement, own and drive adoption of tools and aids that drive efficiency and enablement.
  • Baseline and assess Sales skills, knowledge, process and tools required to increase sales productivity at each stage of the buying process. Align development areas to role-specific learning paths.
  • Help develop and deliver Sales frontline manager enablement programs to ensure they have the skills, knowledge, processes and tools required to lead their sales teams effectively.
  • Design and implement comprehensive sales enablement programs, including but not limited to value-based selling methodologies, role-specific training, and frontline manager enablement, ensuring alignment with Intercom's strategic objectives.
  • Establish structured feedback channels with the sales team to gather insights on training needs, material usability, and market dynamics. Use this feedback to continuously refine enablement strategies and tools.
  • Establish measurement and KPIs for the Enablement function to track progress over time.

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

9%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

INACTIVE