Full-Time

Marketplace Experience Lead

Posted on 4/23/2024

Cottage

51-200 employees

Custom-designed Accessory Dwelling Units provider

Real Estate

Senior

San Francisco, CA, USA

Required Skills

Sales

Communications

Requirements

5+ years of strategic operations experience, including at least 2+ years within a tech/marketplace environment
Experience leading teams and driving change within an organization
A data-driven and analytical approach to problem-solving, internal process optimization and streamlining complex workflows
Strong communication skills and a proven track record of collaborating effectively with product and engineering teams
Desire and ability to learn quickly, take professional initiative, and work in a fast-paced environment
Nice to have: industry knowledge or personal experience with architecture or construction

Responsibilities

Set clear quality standards and implement systems and incentives for Pros and homeowners
Collaborate with Product to design workflows optimizing Pros and Homeowner experience
Partner with Sales and Customer Success to identify deficiencies and drive revenue growth
Define standards for new service categories on the platform
Be the voice of the customer and bring feedback to inform product development cycles
Lead a team through the transition to a dynamic marketplace model

Cottage was founded with the belief that there had to be a better way for homeowners and contractors to work together. We are building a marketplace that connects homeowners, pros and suppliers with modern tools to scope their work, transact and collaborate. We’re starting with Accessory Dwelling Units (ADUs), which provide much needed housing, a smart investment for homeowners and consistent work for contractors.

Cottage is backed by Fifth Wall, Susa Ventures, Base10 Partners and premier proptech angel investors. The leadership team have built businesses and products at Uber, ApartmentList, CloudKitchens and Tonal, as well as hundreds of millions of dollars of custom homes. Join us to work alongside top talent on a product that outlives you.

As our Marketplace Experience Lead, you will be at the forefront of transforming the residential construction industry. Your operational expertise and leadership skills will be essential in developing the systems, standards and incentives that result in quality experiences for our pros and homeowners. Working closely with cross-functional teams, you’ll help optimize workflows, boost revenue, and strategically steer our marketplace evolution.

What you’ll do

Set clear quality standards and implement systems and incentives that ensure Pros thrive in our platform, and by extension, homeowners have a delightful experience
Collaborate with Product to design workflows that optimize both the Pros and Homeowner experience
Partner with Sales and Customer Success to identify deficiencies and incorporate learning into new standards and systems, driving smooth project flow and revenue growth
Define standards and experience for new service categories to be brought onto our platform, enabling Cottage to scale in terms of project types and geographic reach
Be the voice of our customer and bring lessons learned and feedback collected to inform product development cycles.
Guide a team of subject matter experts through the transition to a dynamic marketplace model, supporting their growth and ensuring a smooth experience
Lead position to own revenue metrics, quality standards and CSAT.

What you’ll need

5+ years of strategic operations experience, including at least 2+ years within a tech/marketplace environment
Experience leading teams and driving change within an organization
A data-driven and analytical approach to problem-solving, internal process optimization and streamlining complex workflows
Strong communication skills and a proven track record of collaborating effectively with product and engineering teams
Desire and ability to learn quickly, take professional initiative, and work in a fast-paced environment
Nice to have: industry knowledge or personal experience with architecture or construction

What you’ll get

A competitive salary and meaningful equity in a fast-growing startup
Comprehensive health benefits, including full medical, dental, and vision coverage
Participation in Cottage’s 401k plan
A vibrant, inclusive, and dynamic work environment that values your contributions
Opportunities for continuous learning, professional growth, and career advancement
The satisfaction of creating a product that positively impacts people’s lives and learning the ins and out of the home construction industry
A culture that values diversity, inclusivity, and open communication

Cottage is a hybrid workplace. Candidates must be willing to work from our downtown San Francisco office 3 days a week (Mon, Tues and Wed).

Cottage celebrates and is strengthened by diversity. We are committed to creating an inclusive environment for the benefit of our people, products, and communities.

Cottage

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Website

View Company Profile

Working at Cottage provides a unique opportunity to contribute to simplifying the complex process of constructing accessory dwelling units (ADUs). The company leverages a cutting-edge SaaS-enabled marketplace, enhancing interactions between homeowners and vetted contractors to streamline the design, pricing, and building stages. This focus on technology and service ensures not only industry leadership but also offers a vibrant, solution-oriented work environment for its team members.

Company Stage

Series A

Total Funding

$18.5M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 40%

2 year growth

↑ 94%