INACTIVE
Full-Time
ECS ITIL Process Manager
Posted on 10/31/2025
HEXAWARE
No salary listed
India
In Person
Category
 IT & Security (1) |
|---|
Required Skills
REST APIs
Requirements
- Experienced in implementation of IT Operations Management solution using industry best practices
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using out-of-the-box plugins and API methods
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Management, Availability Management and Orchestration use cases
- Maintain CMDB with accurate information about the IT environment
- Analyze availability requirements and targets based on business needs and service level agreements
- Generate and maintain detailed reports on service availability, including metrics and key performance indicators
- Third party software integrations with ServiceNow
- Experience in multiple ServiceNow implementations
- Experience in ServiceNow Performance Analytics module
- Monitor health, usage and compliance of ServiceNow systems
Desired Qualifications
- Excellent collaboration skills including analysis, brainstorming, communication, teamwork
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
- Knowledge of LDAP/Active Directory/SSO
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Familiar with JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP, HTML and Jelly script
- Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS
- Experience with discovery technologies (ADDM, TADDM, UD, etc.)
- ITIL Foundations certification is preferred.
INACTIVE