Manager – Credit and Collections

As a Manager – Credit and Collections - Risk you will lead a team of professionals who manage the credit risk function for the full set of customer portfolios. You will be responsible for maintaining professional relationships with internal and external contacts, including Operations, Sales and customers.  You will drive the management management of key tasks in relation to Credit Risk and reporting requirements to identify opportunities to streamline processes and support our change management programme. You will support a team to achieve cash flow and operating expense goals - DSO, past due %, bad debt expense, etc. - established by Financial Services leadership.

Responsibilities:

• Select, manage, evaluate and develop staff.  Challenge employees; build effective teams; provide staff with coaching, feedback and developmental opportunities.
• Plan activities, set direction and identify workload priorities for leadership and support of team members
• Works directly with financial services team, customers, Sales management and their respective teams to understand escalated issues and provide creative solutions, focusing on both financial stewardship and customer satisfaction.  .
• Researches appropriate credit information to rate and approve (within Levels of Authority) credit worthiness of new and existing accounts within assigned portfolio.
• Makes final determination (within Levels of Authority) on the use of various credit instruments to mitigate risk (examples such as UCC filings, Liens, Letters of Credit, payment bonds, personal and corporate guaranties, etc.).
• Manage business critical reporting including Credit risk categorisation; Payment transactions and performance data to identify areas of focus for the business alongside collection activities and revenue pipeline – providing input to the functional improvement of the credit cycle.
• Works cross-functionally with customers, Sales and Legal to negotiate contractual risks (e.g.., warranties, indemnification, uncapped liability and liquated damages).
• Manage 3^rd party relationships with Credit Risk agencies including development/expansion of technical capability, with local negotiation and within budgetary control.
• Represents Wesco at credit group or industry meetings.  Develop confidential, credit industry relationships with key competitors within NACM or relevant professional bodies and other national guidelines.
• Ensure all deadlines are met and in accordance with audit requirements and department Service Level Agreements. . Fluency in English essential (any additional languages desirable)

Qualifications:

• Bachelor’s Degree - Accounting, Finance, Supply Chain or Business
• Licenses/Certificates/Designations – NACM, CCP, CICM or similar preferred
• Minimum of 3 years experience with hiring, coaching, training and developing employees
• Minimum of 2 years experience with Credit Risk (B2B) experience in a high-volume environment
• Advanced knowledge of computer system applications:  Microsoft Office (E-mail, Excel and Word). High level of Excel knowledge.
• Familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.).  
• Reliable with strong organization skills; solution-oriented and results-driven philosophy.
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges.
• Strong attention to detail with a passion for accuracy – key focus on analytical and problem-solving skills.
• Willingness to accommodate temporary working hour changes as required by workflow.
• Lean / Continuous Improvement mindset.
• Ability to travel to company offices and customers.
• Ability to work independently as well as in a team environment. Ability to work effectively with all levels of management to accomplish goals and objectives.
• Strong written, oral communication and interpersonal skills with a positive disposition.
• Ability to travel up to 25%

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