Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. In support of our mission, we are seeking a Director, Information Technology to join ourTechnology team. Want to help us transform the travel experience? The ideal candidate will have had experience in performing and managing Information Technology and Service Management functions.

We believe in being intentional about our approach to modern work. Our hybrid model drives our commitment to fostering an environment that empowers, enables and supports our workforce to do their best work with in-person moments that matter. This role reports to the Chief Information Officer (CIO)and will require a weekly in-office presence on Tuesdays and Thursdays. 

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. We’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work through initiatives like our employee resource groups, anti-racism training, and bias prevention initiatives.

What you’ll do:

• Oversee IT operations for Away headquarters, remote employees, and retail stores

• Lead a team of IT Operations support staff

• Direct the IT Service Management function 

• Analyze business requirements and company strategy for IT needs and systems

• Define the IT strategy and roadmap

• Deliver IT projects and process improvements

• Implement and manage IT security and data protection programs in conjunction with the InfoSec team

• Collaborate with Technology peers to deliver IT dependencies and improvements

• Establish frictionless processes to onboard and offboard resources from IT services

• Manage, support, and upgrade existing IT equipment and software

• Prepare and manage the IT departmental budget 

• Manage career growth and development of IT Operations and Service Management staff

• Build / maintain relationships with software and hardware vendors and service providers 

• Directly participate in IT improvements and support as required (i.e., be hands-on)

• Own HQ and retail store network setup, security, maintenance and troubleshooting 

• Own productivity software setup and maintenance including GSuite, Slack, etc.

• Own security software setup and maintenance including Okta, Carbon Black, etc.

• Own of Mac and Windows PCs support and maintenance using JAMF and Intune

• Own Away HQ IT capabilities including conference room scheduling tools, video conferencing equipment, and printer setup and maintenance

• Own support and maintenance of Azure and Google Cloud infrastructures

• Own setup and support of enterprise service management tools including Atlassian Jira

• Communicate and document troubleshooting techniques and best practices

• Lead development and delivery of training programs for new IT capabilities as necessary

• Document and enforce new and current IT policies and procedures

Who you are:

• Bachelor’s degree in a relevant field is highly beneficial, but not required

• Minimum 10 years of Information Technology experience, with at least 3 years in a people-managing leadership role

• Strong knowledge of IT security, best practices and procedures

• Self-motivation and the ability to work with minimum supervision

• Experience working with high-level executives

• Experience with providing user-focused customer support 

• Possess strong technical knowledge in relevant IT applications and technologies

• Superior attention to detail, organizational skills, multitasking abilities, along with excellent verbal and written communication skills

• Strong sense of urgency, initiative and problem solving skills

• Ability to navigate tough situations, juggling various priorities and managing constraints

• Ability to communicate effectively with both technical and non-technical audiences

• Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams

• Strong interpersonal communication and problem-solving skills

• Team player with a "no task is too small" attitude

• Enjoys working in a fast-paced and ever-changing environment

• Passionate about transforming travel (but that’s a given!)