Full-Time

VIP Service Associate

Confirmed live in the last 24 hours

SciPlay

SciPlay

501-1,000 employees

Develops and publishes mobile casino games

Entertainment
Gaming

Entry, Junior

Waterloo, IA, USA

Hybrid work model requires 3 days in office with weekends (Saturdays) required.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • Strong interpersonal relationship skills and an ability to build trust
  • Attention to detail
  • Effective communicator
  • Well organized
  • Customer focused
  • Ability to interact well with people at all levels within and outside the social organization
  • Strong insight into gambling and player needs
  • Analytical skills
Responsibilities
  • Primarily responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in the VIP base by reaching at least 100 contacts a day via phone/email/SMS.
  • Instrumental in delivering Player feedback and players sentiment for studios to build out VIP driven features to drive higher revenue
  • Serve as a SciPlay game portfolio expert and act as a liaison between our highest value players and each studio to resolve bugs and maintain retention of their designated VIP base
  • When required support VIP Team Manager and/or VIP Experience Manager with VIP Events.
  • Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative + quantitative approach.
  • Possess effective communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base.
  • Weekly Meeting with VIP team Manager, VIP Experience Manager and Retention Manager to provide VIP's feedback and to help to better strategize weekly and outreaches. Ideation, gifting strategies, content, etc.
  • Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required

SciPlay develops and publishes online games, focusing on casino-style, casual, and bingo mobile social games. Their games provide users with the experience of real-life casino gaming, allowing players to enjoy authentic slot games and bingo on their mobile devices. The games are free to download and play, following a freemium model that includes in-app purchases for virtual coins and enhancements, as well as revenue from advertisements. SciPlay differentiates itself by regularly updating its games with new content and rewards, keeping players engaged. The company's goal is to provide entertaining and interactive gaming experiences to a diverse global audience of casual gamers.

Company Stage

IPO

Total Funding

N/A

Headquarters

Las Vegas, Nevada

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Austin FC opens new marketing channels and audience engagement opportunities.
  • Celebrity endorsements, like Jerry O'Connell's, enhance brand visibility and attract diverse users.
  • Expansion into emerging markets can increase user base and revenue streams.

What critics are saying

  • Increased competition from emerging mobile gaming companies could dilute market share.
  • Rising digital advertising costs may impact SciPlay's profitability.
  • Regulatory scrutiny on loot boxes could lead to legal challenges and business model changes.

What makes SciPlay unique

  • SciPlay specializes in casino-style, casual, and bingo mobile social games.
  • The company uses a freemium model with in-app purchases for monetization.
  • SciPlay continuously updates games with new content to maintain user engagement.

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Benefits

401(k) Company Match

Hybrid Work Options

Paid Family Leave

Paid Volunteer Time