Full-Time

VIP Service Associate

Posted on 2/21/2025

SciPlay

SciPlay

501-1,000 employees

Develops and publishes mobile social casino games

Entertainment
Gaming

Entry, Junior

Waterloo, IA, USA

Hybrid work model (3 days in office) with weekends required (Saturdays).

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service

You match the following SciPlay's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong interpersonal relationship skills and an ability to build trust
  • Attention to detail
  • Effective communicator
  • Well organized
  • Customer focused
  • Ability to interact well with people at all levels within and outside the social organization
  • Strong insight into gambling and player needs
  • Analytical skills
Responsibilities
  • Primarily responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in the VIP base by reaching at least 100 contacts a day via phone/email/SMS.
  • Instrumental in delivering Player feedback and players sentiment for studios to build out VIP driven features to drive higher revenue
  • Serve as a SciPlay game portfolio expert and act as a liaison between our highest value players and each studio to resolve bugs and maintain retention of their designated VIP base
  • When required support VIP Team Manager and/or VIP Experience Manager with VIP Events.
  • Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative + quantitative approach.
  • Possess effective communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base.
  • Weekly Meeting with VIP team Manager, VIP Experience Manager and Retention Manager to provide VIP's feedback and to help to better strategize weekly and outreaches. Ideation, gifting strategies, content, etc.
  • Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required

SciPlay develops and publishes online games, focusing on casino-style, casual, and bingo mobile social games. Their games allow players to experience the excitement of real-life casino environments through authentic slot games and other casual gaming options on mobile devices. The games are free to download and play, following a freemium model that includes in-app purchases for virtual coins and enhancements, as well as revenue from in-game advertisements. SciPlay differentiates itself by regularly updating its games with new content and rewards, which keeps players engaged. The company's goal is to provide entertaining and interactive gaming experiences to a diverse global audience, ranging from young adults to older individuals.

Company Size

501-1,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Las Vegas, Nevada

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Austin FC opens new marketing channels and audience engagement opportunities.
  • Celebrity endorsements, like Jerry O'Connell's, enhance brand visibility and attract diverse users.
  • Expansion into emerging markets can increase user base and revenue streams.

What critics are saying

  • Increased competition from emerging mobile gaming companies could dilute market share.
  • Rising digital advertising costs may impact SciPlay's profitability.
  • Regulatory scrutiny on loot boxes could lead to legal challenges and business model changes.

What makes SciPlay unique

  • SciPlay specializes in casino-style, casual, and bingo mobile social games.
  • The company uses a freemium model with in-app purchases for monetization.
  • SciPlay continuously updates games with new content to maintain user engagement.

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Benefits

401(k) Company Match

Hybrid Work Options

Paid Family Leave

Paid Volunteer Time

Company News

Times of Casino
Nov 19th, 2024
SciPlay Raising Funds for Direct Relief to Deploy Medical Supplies to Ukraine

SciPlay launched a campaign, Spin4Good, which has committed to raising a total of $100,000 by April 14, 2022.

Global Village Space
Mar 5th, 2024
SciPlay Becomes Official Sponsor of Austin FC, an MLS Professional Soccer Team

SciPlay, the social games division of Light & Wonder, Inc., has recently entered into a multiyear sponsorship deal with Major League Soccer's Austin FC.

VentureBeat
Mar 4th, 2024
Sciplay Sponsors Mls Pro Soccer Team, Austin Fc

Are you looking to showcase your brand in front of the gaming industry’s top leaders? Learn more about GamesBeat Summit sponsorship opportunities here. SciPlay and Major League Soccer’s Austin FC have signed a multiyear sponsorship deal. This is the professional soccer club’s first partnership with a video game company. Alongside digital signage and live fan engagements, SciPlay now has naming rights to three major parts of Austin FC’s Q2 Stadium: the SciPlay Sports Bar in the venue’s north building, the SciPlay Gate (northwest gate) and the SciPlay North Parking Lot.SciPlay has acquired naming rights to parts of Austin FC’s Q2 Stadium.“We look forward to collaborating with SciPlay on a number of unique and innovative activations,” said Austin FC President Andy Loughnane. “It will be terrific to work alongside another brand and employer that calls Austin home.”SciPlay partnership contextualizedSciPlay is the social games division of gambling and betting provider Light Wonder, Inc. (NASDAQ and ASX: LNW)

BNN Bloomberg
Mar 4th, 2024
SciPlay Scores Big with Austin FC: A Landmark Video Game-Soccer Sponsorship Deal

SciPlay, a renowned name in the social gaming industry, has inked a groundbreaking multiyear sponsorship deal with Major League Soccer's Austin FC, marking the professional soccer club's inaugural partnership with a video game company.

SBC Americas
Aug 9th, 2023
Light & Wonder completes full SciPlay acquisition

Light & Wonder has completed a deal to acquire the remaining 17% equity interest in SciPlay that it did not previously hold.