Full-Time

Payment Lifecycle Associate 2

Deadline 6/24/26
JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services with diversified offerings

No salary listed

Tampa, FL, USA + 2 more

More locations: Mumbai, Maharashtra, India | Bengaluru, Karnataka, India

In Person

On-site rotations required in Mumbai, Bangalore, and Tampa for 24/7 coverage.

Category
Operations & Logistics (1)
Required Skills
Data Analysis

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Requirements
  • Demonstrated ability in operations leadership or management within payments, with at least three years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management.
  • Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions.
  • Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives.
  • Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration.
  • Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
  • Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
  • Manage 24/7 coverage planning, including rotation schedules, weekend/holiday coverage, and location shift coverage between Mumbai, Bangalore, and Tampa to meet resiliency requirements.
Responsibilities
  • Lead and manage a payments lifecycle operations team, including hiring support, onboarding, coaching, performance management, and talent development.
  • Own operational outcomes (SLA performance, accuracy, exception rates, client/stakeholder experience) and drive a culture of accountability and continuous improvement.
  • Serve as the senior escalation point for complex, high-impact, or time-sensitive payment exceptions; apply independent judgment to resolve issues within policy and control standards.
  • Strengthen the control environment across technical, financial, and operational processes by identifying risks, driving remediation, and ensuring sustainable fixes.
  • Direct research and analysis for non-routine payment lifecycle issues; ensure accurate and timely fund transfers across various products, channels, and parties. Define and execute the team’s operational strategy and short-term goals, including prioritization of workflow, backlog management, and execution against business initiatives.
  • Partner with stakeholders across lines of business, technology, and controls to manage end-to-end delivery, communicate status, and drive timely decisions.
  • Lead process optimization initiatives, including defining project requirements, success metrics, process models, and implementation plans that improve quality and customer experience.
  • Apply systems architecture and automation knowledge to influence enhancements, reduce manual touchpoints, and improve operational resilience and scalability.
  • Oversee troubleshooting and resolution of file transmission issues (rejected files, connectivity failures, security-related errors), ensuring proper documentation and root-cause tracking.
  • Ensure end-to-end case ownership and governance for inquiries received via email and internal transfers, including response quality, turnaround time, and stakeholder communication.
  • Monitor systems and transmission files, establishing appropriate routines, alerts, and controls to ensure stable operations.
Desired Qualifications
  • Knowledge of ISO or Swift message processing or management.

A global financial services firm offering investment banking, asset management, private equity, financial services, and consumer banking to individuals and institutions. It works by providing advisory, lending, trading, and financing services through a worldwide network, earning revenue from interest, fees, and trading commissions, and using its data and the JPMorgan Chase Institute to analyze economies. It stands apart from peers due to its size, full-range services across consumer and corporate markets, extensive market access, and in-house data-driven insights. Its goal is to deliver comprehensive financial products with integrity and growth while supporting clients and communities through data-backed analysis and targeted programs.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2Q26 profit hit $21.2 billion; markets revenue rose 35%, and fees rose 30%.
  • SpaceX IPO and dealmaking lifted investment banking activity to its strongest since 2021.
  • August 2026 technology M&A council targets JPMorgan's highest-value clients and future fee pools.

What critics are saying

  • August 20, 2026 SEBI barred Copthall Mauritius after alleged Sensex closing-auction manipulation.
  • August 2026 Jersey City WARN notices reached 541 cuts, signaling continued operational churn.
  • Regulatory breaches in India and U.S. could trigger fines, trading limits, and reputational damage.

What makes JP Morgan Chase unique

  • JPMorgan Chase led global investment banking fees in 2026, with 9.3% wallet share.
  • Its 2Q26 franchise spans consumer, payments, markets, and wealth across 100 markets.
  • August 21, 2026 hire David Fishman deepens technology M&A and sector coverage.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-5%
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