Full-Time
Head of Customer Success
North America
Confirmed live in the last 24 hours
Sylvera
51-200 employees
Measures biomass using lidar technology
Senior
New York, NY, USA
Hybrid role requiring commuting distance to NYC with access to a NYC based office.
- Cares deeply about the climate and ecosystems of the earth
- Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
- Has a minimum of 6 years experience working with large Enterprises in a (broadly defined) commercial role.
- Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives. Relevant experience may have been gained in Consulting or Advisory, Customer Success, or Account Management roles in a data-focussed, SaaS company.
- Is open to occasional business travel in North America.
- A background in roles with commercial responsibility is a plus.
- Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
- Owning and maintaining relationships with assigned accounts. You will play an integral role in our ongoing client engagement, beginning with onboarding customers and users onto our platform.
- Acting as a product ambassador, overseeing the adoption and regular usage of Sylvera’s products and services into large Enterprise customers.
- Advising customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers.
- Ensuring we renew the product and services revenue on healthy commercial terms.
Sylvera measures biomass using lidar scanners, focusing on tropical rainforests. The company has scanned over 16 million trees in Gabon and Peru and aims to expand its dataset through further research. Sylvera provides reliable carbon data to private organizations and governments, including corporate buyers, banks, and consultancies, helping them invest in effective climate action. Unlike competitors, Sylvera does not sell carbon credits or accept payments from developers for project ratings; instead, it generates revenue by selling access to its proprietary carbon data, which is developed in-house and peer-reviewed. This data is notably accurate, with estimates of above-ground biomass and carbon storage being up to 13 times more precise than traditional methods, thanks to advanced machine learning models that analyze their unique dataset in near real-time. Sylvera's goal is to support informed investment decisions in the carbon market by offering highly accurate carbon data.
Company Stage
Series B
Total Funding
$94.7M
Headquarters
London, United Kingdom
Founded
2020
6 month growth
↑ 4%1 year growth
↓ -1%2 year growth
↑ 19%
Simplify's Take
What believers are saying
- Sylvera's partnerships with entities like ACX and the Singapore government enhance its credibility and market reach.
- The introduction of tools like the Catalog & Screenings tool demonstrates Sylvera's commitment to innovation and improving carbon project identification.
- Hiring experienced executives, such as the ex-Dropbox COO, positions Sylvera for strategic growth and operational excellence.
What critics are saying
- The reliance on advanced technology like lidar scanners and machine learning models may lead to high operational costs.
- The competitive landscape of the carbon market could pressure Sylvera to continuously innovate to maintain its edge.
What makes Sylvera unique
- Sylvera's use of lidar scanners and advanced machine learning models provides carbon data that is up to 13 times more accurate than conventional estimates.
- Unlike many competitors, Sylvera does not sell carbon credits or rate projects for developers, ensuring unbiased and reliable data.
- Sylvera's proprietary data is peer-reviewed and developed in-house, offering a unique value proposition in the carbon market.
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