Customer Success Manager
Environment, Health & Safety
Posted on 7/19/2023
INACTIVE
Intenseye

51-200 employees

AI-powered platform for workplace safety analysis
Company Overview
Intenseye is a leading environmental health and safety (EHS) platform that utilizes advanced AI to analyze workplaces 24/7, identifying potential hazards and protecting over 100,000 workers worldwide. Recognized as a Technology Pioneer by the World Economic Forum, the company's commitment to ethical AI, privacy, and data security sets it apart in the industry. With its ability to integrate with IoT devices and APIs, and provide real-time notifications, Intenseye is a powerful tool for creating safer workplaces and reducing the risk of injury.
AI & Machine Learning
Industrial & Manufacturing
B2B

Company Stage

N/A

Total Funding

$90.1M

Founded

2018

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

40%

2 year growth

200%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Computer Vision
CategoriesNew
Sales & Account Management
AI & Machine Learning
Customer Success & Support
Requirements
  • Are passionate about customer success and customer experience?
  • A background in Health & Safety / Environment, Health & Safety (EHS)
  • Either currently working as an Environment, Health & Safety Director or Customer Success Manager at an EHS software provider
  • Experience of working with enterprise customers in the Manufacturing / Facilities vertical - non essential
  • Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
  • Demonstrate the ability to work well in a geographically-distributed team
  • Interest working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
Responsibilities
  • Be the trusted advisor and advocate for new US and global customers
  • Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform
  • Engage customers actively with regular strategy calls to derive maximum value from their investment in Intenseye while identifying new usage opportunities
  • Collaborate with other departments to ensure adoption and successful renewal
  • Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
  • Monitor customer health and build associated risk mitigation plans
  • Resolve customer inquiries by aligning customers with the right resources
  • Identify opportunities for upselling, product adoption and optimize current investment