Housekeeping Manager

Job Description

• Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
• Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
• Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
• Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
• Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
• Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
• Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
• Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
• Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
• Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner

Qualifications

• Proven leadership experience with demonstrated ability to manage, motivate, and develop housekeeping teams effectively
• Service-focused personality with genuine commitment to guest satisfaction and exceptional customer care
• Excellent interpersonal, organizational, and communication skills (verbal and written English)
• Strong work ethic, reliability, and resilience in high-pressure situations
• Budget management and cost control experience with demonstrated ability to manage departmental expenses
• Strong analytical and problem-solving abilities with a decisive, transparent approach to decision-making
• Proven conflict resolution and employee relations skills with ability to address concerns professionally and empathetically
• Experience developing and implementing quality assurance standards, inspection protocols, and performance metrics
• Hospitality-oriented background with experience in hotel or facility management environments
• Proven experience in staff recruitment, performance management, training, and development
• Experience managing housekeeping operations, including deep cleaning programs, quality assurance, and inventory management
• Knowledge of health, safety, sanitation regulations, accident prevention programs, and Lost and Found system management
• Demonstrated experience with workforce scheduling, task assignment, and operational workflow coordination
• Experience managing vendor relationships and procurement of housekeeping supplies and equipment
• Familiarity with sustainability practices and green cleaning initiatives in hospitality settings

Additional Information