Account Manager

Account Manager, Enterprise. 

London (Hybrid, in office 2 days per week)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed!

About the role: 

You will report to a District Manager, EMEA Enterprise, an AM on the team handles an elite portfolio of restaurant groups and strategic accounts. 

Assume responsibility for the restaurant and/or group relationship after the sale and installation is completed. 

Maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. 

Dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. 

The position will serve as a primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will gather feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.

OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by using best in brand front-of-house management and online reservation technology. 

We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent!

 In this role, you will: 

• Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts.
• Act as liaison between clients and relevant company departments to resolve issues.
• Lead client retention efforts and overcome strategic objections.
• Deliver customized product and service presentations, both in-person and online.
• Encourage and educate clients about industry trends and alternative business perspectives.
• Provide clients with valuable data and reports to optimize operations.
• Meet and exceed assigned monthly and quarterly retention and revenue goals.
• Ensure customer happiness through diligent follow-ups.
• Document client communications and provide productivity reports.
• Maintain a detailed understanding of the company’s solutions.
• Provide market feedback to Product and Marketing teams.
• Assist Enterprise Account Executive and Inside Sales Rep as needed.
• Anticipate 30-50% travel depending on location.

Please apply if: 

• 8+ years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required)
• Proficient in consultative selling and understanding restaurant operations.
• Ability to work under pressure and meet ambitious goals.
• Proven capacity to reframe client’s view of their business.
• Skills for data-driven business decisions.
• Strong cross-departmental collaboration and relationship-building skills.
• Excellent organizational and time management skills.
• Experience in an unstructured, entrepreneurial environment.
• Proficiency in CRM solutions like Salesforce is a plus.
• OpenTable software and/or Guest Bridge experience a plus

Benefits in the role:

OpenTable is excited to offer many benefits to its employees. Those listed below highlight what a successful Account Manager can expect:

• Opportunity for career advancement.
• Access to top chefs and restaurateurs in your market.
• Flexibility to work from your home office when not in the field.
• Comprehensive training at an individual, regional, and corporate level.
• Insight into standard methodologies throughout the hospitality industry.
• Exposure to hardworking, credible business leaders.
• Participation in local restaurant events.
• Become part of an exciting and personable group of sales professionals who love what they do.
• Full-time, comprehensive benefits along with an annual base salary commensurate with experience.

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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