Merchandiser 2

WORK TASKS

A Merchandiser II LF can be expected to perform the following tasks in this role as a routine part of their job:

Schedule: Monday - Friday 7am - Until job is complete.

Account Service/Inventory Support Responsibilities – Service Excellence and Operational Optimization

Works collaboratively with the Delivery Driver, Account Manager and DSM to provide inventory support and service to assigned Large Format accounts on their scheduled delivery days.

• Responsible for all merchandising and backstock support in assigned Large Format accounts on a daily consistent basis (e.g., includes windows, shelves, displays and backstock) ensuring inventory is optimized and the account is order delivery-ready at all times to optimize Delivery Driver time in account.

• Coordinates backstock management/support and account merchandising with the Delivery Driver on assigned account delivery days.

• Unloads and moves product repetitively using appropriate equipment throughout shift while maintaining a clear, clutter-free and organized work area/backroom/sales floor in all assigned customer accounts.

• Stocks all windows, cold boxes, coolers, hot shelves and displays in retail accounts quickly and efficiently to manage inventory and selling spaces.

• Rotates product to ensure quality standards are maintained and adheres to TABC Guidelines as required.

• Works to build the customer relationship by being an observed Andrews’ team presence providing an excellent customer service experience in all assigned accounts.

• Troubleshoots and resolves account problems and/or escalates to Delivery Driver or Sales Account team as needed.

• Ensures assigned accounts are delivery ready on schedule delivery days to ensure optimization of Delivery Driver time in account.

• Ensures service excellence in assigned accounts working collaboratively with the Delivery Driver and Sales Account team.

Account Management Support and Relationship Building – Service Excellence and Customer Experience

Collaborates with the Account Manager to provide feedback on inventory, helps to identify selling and display opportunities and build the overall customer relationship in each assigned account.

• Responsible for all merchandising and backstock support in assigned Large Format accounts on a daily consistent basis (e.g., includes windows, shelves, displays and backstock) ensuring assigned accounts are inventory tracking and customer order ready at all times to optimize the Sales team time in account.

• Collaborates with and provides inventory input to the Account Manager on customer orders.

• Walks the account for service and merchandising opportunities and pairing with Andrews’ portfolio.

• Builds and maintains displays and executes placement of signage and other merchandising items.

• Troubleshoots and resolves account problems and/or escalates to Delivery or Account team as needed.

• Communicates any changes in the retail landscape either from competitive activity or new retail account opportunities (e.g., more display space, new locations, additional window/cooler space, new retail beer/display strategies, etc.).

Merchandising Support Responsibilities – Service Excellence

Performs routine merchandising activities; stocking and rotating, organizing, and refilling back stocks, cold boxes/coolers, shelves, beer caves and displays adhering to all quality and rotation policies ensuring service levels are maintained.

• Ensures service levels and compliance rates for each assigned account are met or exceeded.

• Rotates product to ensure all quality standards and compliance regulations are maintained/achieved.

• Works with Coaches/Leadership to record and track OOS in each assigned account.

• Ensures all Andrews SKUs are priced appropriately and meet standard of visibility.

• Keeps backroom and inventory areas clean and organized.  Notifies manager of any product breakage in an account.

• Completes and documents all retail calls (GoSpotCheck or other tracking tool) and provides feedback to Account Manager, Regional Merchandising Manager, Merchandising Service Manager, or DSM to ensure appropriate inventory levels and exceptional customer service in all assigned accounts.

• Checks in and out with appropriate Store representatives to inform about all work completed and ask if additional service is needed.

Merchandiser II LF Responsibilities (over and above all other Merchandiser I LF responsibilities)

50% Trainer Responsibilities

Trains new team members and current team members to ensure excellent customer service and uphold Andrews service standards and Retailer commitment.

• Attains Lead Trainer certification administer by the Learning and Development and Merchandising Leadership team.

• Conducts the team member training and evaluation program for new team members and current team members on a weekly/routine basis.

• Monitors team member performance and conducts additional training as needed.

• Documents training conducted and reports to Merchandising Leaders on a weekly basis. 

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role’s primary work tasks.

CAPABILITIES

A Merchandiser has a greater opportunity to succeed if they can develop and master the following job-related capabilities and KSAs:

Knowledge

Merchandiser II

• Andrews Sales Methodology and Processes

• Basic Beer and Spirits Terminology

• Category Management/Space Management

• Inventory Management – Ordering and Store

• Model Market Concepts

• National Accounts Programming Plan

• P2PDI Process

• Selling Principles

• Swap and Drop Procedure

Skills/Abilities

Merchandiser II

• Ability to Influence Others

• Ability to Place an Account Order/Work Order

• Ability to Run a Sales Route; iPad Skills

• Ability to Solve Problems and Develop Potential Solutions

• Technical Aptitude/Computer/iPad Skills

QUALIFICATIONS

A qualified candidate for the Merchandiser role should satisfy the expectations below:

Required

Merchandiser II

• One Plus Years’ Experience Merchandising and/or Servicing Retail Accounts

• Advanced Communication Skills

• Current Valid Driver License

• Must Have Dependable Vehicle to Use During Daily Shift; Must Carry Required Level of Insurance

• Previous Distribution Business Experience or Other Consumer Product Goods (CPG) Experience

• Proven Andrews’ Portfolio Knowledge; and Competitor Product Knowledge

• Basic Technical Skills and Abilities

Preferred

Merchandiser II

• High School Graduate or Equivalent Certificate

• Previous Selling Experience

• Previous Beer and/or Spirits Industry Experience

• Experience with and Ability to Use a Variety of Retailer Technologies

*Please note -we ask all candidates to create an account in order to apply for a position with us. Please click "Apply" then "Create Account" to create a new account, or sign in if you are a returning applicant.